Customer Service - Donor Support Technician
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
Education
 High school diploma or equivalent required
Experience
 Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
 Must be able to perform basic math calculations
Working Conditions (physical & mental requirements)
 Ability to understand, remember and apply oral and/or written instructions
 Ability to understand and follow basic instructions and guidelines
 Must be able to see and speak with customers and observe equipment operation.
 Occasionally perform tasks while standing and walking up to 100% of time
 Reach, bend, kneel and have high level of manual dexterity
 Occasionally be required to lift and carry up to 25 pounds
 Fast paced environment with frequent interruptions
 Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
 Required to work overtime and extended hours to support center operational needs
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
Biotechnology Research
Biotechnology Research
Full-time