How You Will Make an Impact
Under the supervision of the Management, this position is responsible for reviewing, processing and closing warranty claims, as well as assisting with department functions. The Warranty/Service Administrator works very closely with multiple departments including, but not limited to, the Parts and Service Department.
The Nuts and Bolts
Process factory warranty claims (online or manually) efficiently and accurately by obtaining warranty authorization prior to work beginning
Upload all necessary documents for warranty authorization and follow any/all procedures as prescribed in the manufacturer’s warranty policy and/or procedure manuals
Ensure all policies and procedures have been followed by technicians prior to processing paperwork or signing off on technician hours applied to warranty claim
Follow up on all warranty receivables to ensure payment is received in a timely manner
Communicate with Service Advisors and technicians as needed for diagnosis, authorization and/or repairs
Process and enter all service orders accurately and efficiently
Maintain accurate information in the service system by updating changes throughout the day as the changes occur, for both warranty claims and service orders
Answer incoming telephone calls from manufacturers (warranty claims) and/or customers (service orders), always responding in a courteous and professional manner
Participate in training as required by management
Perform any other tasks deemed necessary by supervisor
Required Credentials
Two (2) years of warranty experience in automotive, truck or RV industry preferred
High School diploma or GED - required
Proficient computer skills including Excel, Word, and PowerPoint
Excellent problem solving skills and the ability to identify root cause
How We Make an Impact
At Reading Truck, we have more than 65 years of industry leadership in the manufacture, distribution, and enhancement of work truck bodies. As the world’s largest upfitter of work trucks, we continue to experience rapid growth through our expanding network of more than 20 locations across North America. Take the next step in your career and come get paid to play with trucks!
Some of Our Total Rewards
We offer big company perks with small company culture:
Comprehensive benefits package including Medical, Dental, Vision and Life
401(k) Savings Plan with Company Match
Paid Parental Leave
Tools Purchase Program
Tuition Reimbursement
10 Paid Holidays
Generous Footwear, Eyewear, and Safety Equipment Discount Program
Paid Training and Development Programs
J.B. Poindexter & Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
AGENCIES / THIRD PARTY RECRUITING FIRMS: Any unsolicited submissions received from third party agencies will be considered property of Reading Truck, and we will not be held liable for any fees related to those submissions.
To learn more about Careers with Reading Truck visit our careers page https://www.readingtruck.com/about/careers/
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