About Rhoads Energy Rhoads Energy is a leading provider of HVAC services and fuel delivery serving all of Berks, Chester, Lebanon, and Lancaster counties, along with parts of Delaware, Dauphin, Montgomery, and York counties. With Rhoads Air, we have created one of the largest, most experienced HVAC service and installation groups in Pennsylvania. Benefits of Joining the Rhoads Energy We learned decades ago that our employees are the key to continuity and longevity, so we hire and keep good people. In addition to comprehensive benefits package – which includes 401K, uniforms, well-equipped vehicles, and more – there are some unique perks to working for Rhoads you won’t find anywhere else. Become an Owner Thanks to Rhoads’ ESOP (employee stock ownership plan), you can own part of the company you work for. As the company succeeds, you succeed too. Stay For a While Because of opportunities to grow, learn, and excel in their job, employees come to Rhoads tend to stay at Rhoads. Our average staff tenure is 12.5 years. Give Back to Community Rhoads is dedicated to being a vital part of our community – both corporately and through individual employees. Since 2015, our Hours Impacting Others program, our employees have donated more than 1,100 hours and $11,000 to 30 different non-profit organizations. Customer Service Representative (Sinking Spring) We are looking for a friendly team member who has stellar communication skills! The Customer Service Representative will take phone calls and will also assist customers via email and chat. The ideal candidate is a natural at multitasking and juggling several tasks! This person also has excellent written and oral communication skills! This Customer Service pro would work 7:30AM to 4:30PM Monday through Friday at our Lancaster office. Prior chat/email based customer service experience a plus! We offer a competitive benefits package, including the opportunity to be an Employee-Owner! Applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age or sex Job Type: Full-time Pay: $16.00 – $17.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Application Question(s): What is your required hourly wage? Do you have your own reliable vehicle? (training at our different location will be required – all within a 50 mile drive radius) Experience: Live chat: 1 year (Preferred) Customer service: 3 years (Required) Microsoft Excel: 3 years (Required) License/Certification: Driver’s License (Required) Work Location: In person
Salary: $16 - $17 an hour
Employment Type: Full-time
Qualifications
Benefits
401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Employee stock ownership plan