This position will be located in ATHENS/BUFORD, Georgia! Position Purpose: this role is important to DCO, Inc.’s success and requires someone who enjoys working with and serving others, who is neat in appearance and is tactful, courteous, and responsive. Key elements to being a successful Customer Service Representative is having the desire to provide service to all customer types. Staying up to date on current industry news and products, determining customer needs on matters of significance, showing a genuine interest in assisting customers with finding appropriate options and solutions using discretion and independent judgment and practicing active listening skills. Job Training occurs on-site; and online. Principle Accountabilities (minimum of 4 – 7): Essential duties and responsibilities include the following: Adhere to the guidelines and expectations set forth in the CDO’s Employee Handbook Build jobs based on selection sheet and export job. (Production CSR) Contact customers for new jobs within 48 hours of export. (Custom CSR) Contact builders weekly for schedules. (Production CSR) Set installation schedule dates for customers in Ganttic program. Update job dates in RFMS for material purchasing. Create and process service jobs accordingly. Schedule and coordinate all deliveries for proper material installation in Ganttic program which requires the exercise of discretion and independent judgment. Process change-orders, add-ons and deducts same day. (Production CSR) Maintain job records in RFMS. Other duties Minimum Requirements/Qualification: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE A minimum associates degree, preferably bachelor’s degree; a minimum 5 years’ experience in customer service and/or training; or equivalent combination of education and experience. Excellent telephone skills. Prefer prior experience in retail management. Job Type: Full-time Pay: $60,000.00 - $70,000.00 per year Benefits: Dental insurance Health insurance Paid time off Work Location: In person
Salary: $60,000 - $70,000 a year
Employment Type: Full-time
Qualifications
Benefits
Health insurance, Paid time off, Dental insurance