Job Summary: As a Front Desk Employee at Comfort Inn & Suites, you will be the first point of contact for our guests. You will be responsible for providing excellent customer service, ensuring a smooth check-in and check-out process, and addressing guest inquiries and concerns promptly and efficiently. Your role is vital in creating a welcoming atmosphere and ensuring a positive guest experience. Guest Services: Greet and welcome guests as they arrive at the hotel. Provide information about hotel services, amenities, and local attractions. Assist guests with check-in and check-out procedures. Handle guest inquiries and complaints in a professional and courteous manner. Ensure that guest requests are fulfilled promptly and accurately. Reservations and Payments: Manage room reservations via phone, email, and in-person. Process payments, issue room keys, and update guest accounts. Ensure accuracy of billing and resolve any discrepancies. Communication: Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests. Communicate effectively with other hotel staff to address guest needs and preferences. Maintain clear and concise logs of guest interactions and issues. Administrative Duties: Maintain a clean and organized front desk and lobby area Manage incoming calls and direct them to appropriate departments. Keep track of room availability and report any issues to management. Assist in maintaining hotel records and updating the guest database. Safety and Security: Adhere to hotel safety and security policies and procedures. Monitor guest access to ensure a safe and secure environment. Report any suspicious activities to the appropriate authorities. Qualifications: High school diploma or equivalent. Previous experience in a customer service or hospitality role preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and handle stressful situations with grace. Proficiency in using hotel management software and basic computer skills. Flexible schedule, including availability to work evenings, weekends, and holidays. Job Type: Full-time Schedule: 8 hour shift Evening shift Holidays Morning shift Night shift Overnight shift Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Language: English (Required) Spanish (Preferred) Shift availability: Night Shift (Required) Overnight Shift (Required) Work Location: In person
Salary:
Employment Type: Full-time
Qualifications
Night Shift (Required), Overnight Shift (Required), English (Required), High school or equivalent (Preferred), Hotel Experience: 1 year (Preferred), Front Desk: 1 year (Preferred), Spanish (Preferred)
Benefits