Communications Technician FLSA: Non-Exempt Reports to: Deputy Director – Communications or Full-Time staff as assigned Staff Supervisory Responsibility: No General Service Areas/Conditions: Primarily indoor office environment with occasional site work as required. Ability to occasionally lift and/or move up to 75 lbs. Some nights and weekends could be required as needed. Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability. Performs with excellence, the following tasks, including but not limited to: Consults with users regarding job requests and deadlines; Implements and assists with upgrades requested by software vendor, as directed by the Deputy Director; Installs radios, light bars, sirens, laptops, etc. in vehicles; Assists in providing after hour technical assistance and support to Public Safety users; Occasional night, weekend, holiday or emergency on-call availability; Documents specific information from Public Safety and Sheriff’s office users to identify specific problems, and documents specific resolution in the Information Technology department’s help desk software tool; Assists with replacement of Public Safety computers and related equipment; Collects and assists with the maintenance of software documentation; Troubleshoot initial diagnosis of system failure for fixed and non-fixed equipment, determining what action needs to be taken; Works with Deputy Director – Communications to coordinate and implement the system preventive maintenance program, and fixed and non-fixed equipment repair; Activates and deactivates radios, talk groups, and systems features as necessary; Programs and reprograms radios; Identifies system misuse and violations and reports same to Deputy Director and may take program steps; Identifies problem areas with radio system and comes up with solutions to fix; Works with Deputy Director – Communications and outside vendors to prepare specifications for new equipment. Qualifications: Completion of two years of college or graduation from a business college; Completion of moderate computer courses from an accredited college or university. Desired: Associates degree in computer science from an accredited college or university. Four years of related experience Additional education and/or training may be substituted where applicable. Valid Virginia Driver’s License Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment. Core Skill Sets: Good oral and written communications skills; Ability to effectively prioritize multiple requests and manage concurrent processes; Thorough understanding and ability to utilize the county’s adopted software platform. Ability to read, analyze, and interpret documents such as technical procedures, system operating and maintenance manuals; Ability to write reports and correspondence; Ability to speak effectively with users and customers to obtain requirements, explain procedures, and resolve problems; Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations; Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; Tact and cooperation required; Communications involve both facts and opinions and coordination such as scheduling meetings or repairs with other County employees; May provide leadership and guidance as a work leader; Significant experience analyzing, troubleshooting, and resolving desktop computer issues and problems (hardware, software, communications); Above average degree of competency with computer hardware, software and peripheral devices;Strong customer service skills; Must be able to obtain thorough knowledge of current releases of Microsoft Windows, Microsoft Office, virus protection software, browsers and other applications as needed.
Salary: $65,000 a year
Employment Type: Full-time
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Benefits