Type:
Seasonal
What we are looking for:
WHAT WE ARE LOOKING FOR:
The ideal Rental Technician for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills , be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Rental team providing a safe set up of skis and/or snowboards for our guests in an efficient manner. T he right person will work with the guest to ensure that the rental equipment fits properly using the tools provided.
WHAT WE EXPECT FROM YOU:
• Properly fit customers with rental equipment
• Accurately read binding charts and adjust bindings
• Properly attach and adjust snowboard bindings
• Ability to explain proper use of skis, snowboards and bindings
• Pass appropriate binding tests
• Enter equipment barcodes into the computer accurately and completely
• Visually inspect all skis to ensure they are in good working order
• Cross train in all other areas of the rental operation
• Always keep a clean and efficient working environment
• Keep all guest areas, inside and outside the rental building clean
• Provide world class guest service to all customers
• Perform duties as efficiently and accurately as possible
• Assist with rental returns
• Be responsible for Bear Creek tools
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures
Requirements
QUALIFICATIONS:
• Must be at least 1 6 years of age
• Guest service experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events
JOB KNOWLEDGE & SKILLS :
• Effective communication skills
• Work in a fast-paced environment
• Able to stand for long periods of time
• Must maintain composure and objectivity under pressure
Benefits
Bear Creek offers loads of discounts and privileges for our team members.
• Skiing and snowboarding
• Free rentals*
• Free lesson*
• Free snow tubing*
• Referral Bonus Program
• Discounted tickets for Bear Creek events and activities
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*
*Some restrictions apply based on availability and season.