Health Records Coordinator
General Position Summary
The Health Records Coordinator (HRC) processes and maintains electronic health records of JHC patients consistent with medical, legal, and regulatory federal and state requirements. The HRC is also responsible for direct customer response and service to patients and community partners.
Essential Duties And Responsibilities
• Communicates face-to-face and over the phone with patients, employees, and vendors in a professional manner, providing prompt and courteous customer service.
• Ensures that Electronic Health Record (EHR) is maintained in accordance with JHC policies, applicable laws, and regulations.
• Protects the security of health records to ensure that confidentiality is maintained.
• Organizes and oversees health record keeping for JHC.
• Review records for completeness, accuracy, and compliance with regulations.
• Responds to requests for the release of confidential patient health records in accordance with laws and regulations.
• Receives requests for health records; reviews file to determine records to be released.
• Sends completed patient authorization request forms to other establishments to obtain health records for JHC.
• Receives outside health records and scans them into the appropriate EHR.
• Processes health service request forms from community partners and patients.
• Communicates with the State Lab to ensure that Newborn Screening results are received and are in the patient files.
• Communicates with staff and patients on any HIPAA-related questions or concerns.
• Acts as back-up for the Associate Director of Health Information when needed to train New Hires on HIPAA regulations during New Hire Orientation.
• Performs Health Records audits for accuracy of Front Office, Nursing, and Provider Staff.
• Processes Disability Determination requests and paperwork.
• Physical attendance is an essential element of the job and necessary to perform the essential functions of the HRC Coordinator position.
• Helps with coverage in the Referral Department as needed and requested by the Associate Director of Health Information.
• Performs other duties as assigned.
Other Functions
• Staff will abide by JHC’s Code of Conduct.
• Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
• Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.
JHC Core Values
Staff members must actively demonstrate dedication and commitment to the core values of JHC.
• Respect – We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
• Integrity – We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
• Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.
• Innovation – We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.
• Teamwork – We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries, for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.
Qualifications
• High School diploma or equivalent.
• Working knowledge of MS Office products and the ability to learn other computer-related applications, such as electronic health records.
• Excellent oral and written communication and interpersonal skills.
• Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone system, fax machine.
• 2-5 years of previous experience in a medical office with knowledge of HIPAA regulations is preferred.
• Excellent organizational skills required.
• Ability to work well with a culturally diverse customer base and represent JHC in a professional manner.
Physical Demand And Working Environment
Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 25 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.
Hospitals and Health Care
Administrative
Internship