Position Overview As an Account Manager, you will serve as the primary point of contact for customers and large-scale design projects, ensuring a seamless experience from initial inquiry through order delivery. You will represent the Moore & Giles brand with professionalism, responsiveness, and a commitment to excellence in customer service. Key Responsibilities Serve as the lead customer service partner for large-scale design projects across hospitality, residential, automotive, aviation, and other leather-focused divisions. Manage order entry accurately and efficiently, ensuring precision from submission through fulfillment. Partner with leadership to develop, refine, document, and improve Account Manager standard operating procedures (SOPs). Deliver exceptional customer service across phone, email, and live chat channels. Collaborate with internal teams and independent sales representatives to support lead conversion and create a seamless customer journey. Respond promptly and accurately to inquiries regarding pricing, inventory availability, product alternatives, order status, shipping, and tracking. Communicate clearly and proactively, anticipating customer needs and next steps. Identify and resolve potential issues before they impact the customer experience. Educate customers on products, applications, and solutions to help meet project goals. Continuously seek opportunities to improve processes, grow business, and enhance customer satisfaction. Skills & Competencies Strong communication skills with a proactive sense of urgency. Excellent organization and time-management abilities. Ability to successfully manage multiple priorities in a fast-paced environment. Solutions-focused mindset with strong problem-solving capabilities. Self-motivated and able to work independently while contributing to team success. Adaptable, flexible, and collaborative. Strong project management skills with exceptional attention to detail and follow-through. Proficiency with Microsoft Office Suite and the ability to quickly learn new systems and technologies. Qualifications 3–5 years of account management, customer success, customer service, or related experience preferred. Bachelor's degree preferred. Experience supporting design, hospitality, luxury products, manufacturing, or project-based industries is a plus. Why Moore & Giles? We offer a comprehensive benefits package designed to support the health, wellness, and professional growth of our employees: Company-paid employee medical coverage 50% employer-paid dependent medical coverage Dental and vision insurance Life and disability insurance 401(k) with company match Paid holidays and generous paid time off Paid parental leave Employee Assistance Program Professional development assistance Wellness program On-site gym and paid workout time On-site nurse Sam's Club membership Employee discount programs And more Work Location Moore & Giles Headquarters Forest, Virginia 24551 This position is full-time and onsite/remote hybrid . Requirements Ability to reliably commute to Forest, VA 24551. Candidates relocating to the area must be able to relocate prior to the start of employment. Pay: $50,000.00 - $65,920.16 per year Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Work from home Work Location: In person
Salary: $50,000.00 - $65,920.16 a year
Employment Type: Full-time
Qualifications
Benefits
Paid training, Professional development assistance, Paid parental leave, Parental leave, 401(k), Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance, Dental insurance, Employee assistance program, Disability insurance, Dependent health insurance coverage, On-site gym, Paid holidays, Wellness program, Work from home, Flexible schedule