Type:
Regular Part Time
What we are looking for:
WHAT WE ARE LOOKING FOR:
The ideal Grille Expo for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Grille team, ensuring that guests' orders are prepared as requested and served timely, efficiently and correctly.
WHAT WE EXPECT FROM YOU:
• Communicating orders and information between the front of house and back of house
• Making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible
• Making sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, run food to the table while it's warm and ready
• Explaining special orders to the cooks, and telling servers when the kitchen is out of a particular menu item
• In charge of the final presentation of the plate, making sure it is dressed and garnished correctly and free from smudges or spills
• Clearing tables
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures
Requirements
QUALIFICATIONS:
• Must be at least 17 years of age
• 6 months experience as a expo or server in a comparable restaurant preferred
• Ability to work in a standing position for 8 hours or more
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds
• Availability during peak operating times, i.e.: weekends, holidays and special events
JOB KNOWLEDGE & SKILLS:
• Take initiative to complete tasks
• Excellent verbal communication skills
• Legible writing skills
• Ability to multi task
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:
PHYSICAL DEMANDS
Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Climbing Ladders/Ropes/Scaffolding : Ascending or descending ladders, scaffolding, ropes, poles and the like using feet/legs and/or hands/arms.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching : Bending body downward and forward by bending legs and spine.
• Foot/Leg Controls : Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
• One-on-one (in person)
• Group or conference (in person)
• Telephone
• Other sounds
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder.
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision : Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
ENVIRONMENTAL CONDITIONS
• Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
• Extreme Cold: Exposure to non-weather-related temperatures that are:
• Extreme Heat: Exposure to non-weather-related temperatures that exceed:
• 85 degrees in a humid atmosphere
• 90 degrees in a dry atmosphere
• Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Quiet
• Moderate
• Loud
• Indoor / Office Environment
Benefits
Bear Creek offers loads of discounts and privileges for our team members.
• Referral bonus
• Discounted tickets for Bear Creek events
• Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• Discount programs with outside companies
• Skiing and snowboarding *
• Free rentals*
• Free lesson*
• Free snow tubing*
• 1 Employee Benefit Pass to ski and snowboard at a reduced price*
• Hours worked on Company holidays (4 days/year) will be paid double time
• 401(k) program for team members 21 and over
*Some restrictions apply based on availability and season.