Tasks and Responsibilities: · Coordinate the administrative scheduling needs of the department. · Review duties of all administrative staff. · Assess responsiveness and customer service strength of all front office staff. · Assign a fill in for administrative staff absences or provide coverage as necessary. · Troubleshoot issues as they occur when appropriate and report resolution back to MHOP Director. · Meet with administrative staff as a group or individually as needed for any training issues. · Assist with cross-training. · Provide general oversight of administrative staff and completion of duties. · Meet as needed with MHOP Director to ensure the department operates in an efficient, professional, and recovery friendly manner. · Coordinate daily office needs of all clinical staff. · Handle daily interactions between Creative Health Services and the clients' payer source. · Initiates client authorizations for therapeutic and psychiatric treatment. · Coordinates and disseminates managed care and insurance information to the staff persons who handle specific processing tasks. · Updates Creative Health financial billing and processing departments on managed care and insurance changes. · Develops and participates in In-services to Creative Health staff regarding information pertaining to authorization practices · Works with Case Management when necessary for client psychiatric and medication appointments pertaining to issues with managed care, county funding, and private insurances. · Resolves managed care and insurance discrepancies daily. · Updates insurance/funding for clients daily as needed. · Interacts with Billing Department, Case Management, and other MHOP staff to ensure MHOP services are billable. · Completes quarterly CCBH POMS forms in a timely manner and submits to QA/QI Director for final approval before submission to CCBH. · Maintains updates and distributes Medicare/Medi-Gap forms on all clients receiving MHOP services. · Manages client’s co-pays, responsible for co-pays entered into system and staff collection of co-pays. · Other duties as assigned. Job Requirements: · Required High School Diploma · Interpersonal Skills · Excellent Written and Verbal Communication · Ability to multi-task · Proficient Computer Skills · Managerial Experience required Benefits: 401(k) Dental insurance Employee discount Family leave Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Work Location: In person
Salary:
Employment Type: Full-time
Qualifications
Benefits
Parental leave, 401(k), Health insurance, Retirement plan, Paid time off, Employee discount, Vision insurance, Dental insurance, Family leave, Flexible spending account, Life insurance