Sales Support & Operations Specialist Join a Technology Company Where Accuracy, Systems Thinking, and Problem Solving Matter. Fraser Advanced Information Systems is a leading provider of office technology, managed IT services, cybersecurity, document management solutions, and business technology. We're looking for a highly organized Sales Support & Operations Specialist who enjoys solving complex problems, working with technology systems, and ensuring every customer order is executed accurately from approval through funding. This is more than an administrative role. You'll become the operational hub to connect and deliver an exceptional customer experience. If you enjoy working with business systems, analyzing details, improving processes, and ensuring nothing falls through the cracks, we'd love to meet you. What You'll Do Manage equipment sales orders from approval through funding Coordinate leasing documentation, financing approvals, upgrades, renewals, and buyouts Review contracts, pricing, and order documentation for completeness and accuracy Maintain customer records, service agreements, and equipment data within E-Automate ERP Partner with Sales, Finance, Logistics, Service, and Customer Success teams to ensure timely order fulfillment Troubleshoot order issues and proactively resolve discrepancies Support recurring billing, month-end processing, and contract administration Identify opportunities to improve workflows, automate processes, and increase operational efficiency Ensure compliance with company policies and leasing requirements Deliver a seamless customer experience through exceptional attention to detail What Makes You Successful You love technology systems, and figuring out how things work together. You enjoy organizing information, solving problems, and making complicated processes run smoothly. You're the type of person who notices errors others miss and enjoys improving the way work gets done. Preferred Experience 3+ years in Sales Operations, Order Management, Billing, Contract Administration, Customer Operations, or Business Operations Experience supporting technology sales, managed IT, office equipment, SaaS, telecommunications, or similar industries ERP experience (E-Automate, NetSuite, SAP, Microsoft Dynamics, Oracle, Acumatica, or similar) Experience with CRM platforms such as Salesforce, HubSpot, ConnectWise, or Microsoft Dynamics CRM Experience working with leasing companies, financing, contracts, or equipment funding preferred Advanced Microsoft Excel skills including formulas, data validation, and reporting Strong attention to detail with excellent organizational and problem-solving abilities Ability to prioritize multiple projects in a fast-paced environment Excellent written and verbal communication skills Why Fraser? At Fraser, you'll join a collaborative team where your work directly impacts our customers and our success. We offer a supportive culture, opportunities for growth, and the chance to make a real difference every day. Ready to be part of our team? Apply today! Pay: $25.00 - $26.44 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance Application Question(s): If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey? Experience: ERP systems: 3 years (Preferred) Sales Operations, Order Management, or Billing: 3 years (Required) Ability to Commute: Reading, PA 19611 (Required) Work Location: In person
Salary: $25.00 - $26.44 an hour
Employment Type: Full-time
Qualifications
Sales Operations, Order Management, or Billing: 3 years (Required), Work authorization (Required), ERP systems: 3 years (Preferred)
Benefits
Referral program, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, Flexible spending account, Life insurance