firstPRO is seeking a Help Desk Analyst to join its growing Desktop Services team in Reading, PA. This is a highly visible, hands-on role responsible for supporting end users through hardware deployments, workstation setups, software installations, deskside troubleshooting, and office relocations. Key Responsibilities Configure, image, reimage, and deploy Windows desktops and laptops. Install and configure monitors, docking stations, printers, and other desktop peripherals. Perform software installations, upgrades, and user data/software transfers. Provide hands-on deskside support to diagnose and resolve hardware, software, and peripheral issues. Coordinate workstation deployments for new hires, equipment refreshes, and replacement devices. Support office moves by disconnecting, relocating, and reconnecting IT equipment. Configure printers and peripherals following workstation relocations. Prepare, stage, and inventory equipment for deployment. Manage approximately 10–15 support tickets daily, balancing break/fix requests with deployment activities. Collaborate with Desktop Engineering, Service Desk, and Warehouse/Operations teams to ensure timely service delivery. Deliver outstanding customer service while communicating effectively with employees at all levels of the organization. Required Qualifications 2+ years of Desktop Support, PC Technician, or similar hands-on IT support experience. Experience imaging and reimaging Windows PCs. Experience performing software installations, upgrades, and migrations. Strong hands-on deskside support and troubleshooting experience. Experience using Microsoft Intune, ServiceNow, Eracent, or similar endpoint management and ticketing platforms. Excellent communication and interpersonal skills with a customer-first approach. Ability to prioritize multiple tasks and adapt in a fast-paced environment. Comfortable lifting, moving, and installing desktop equipment throughout the workday. Preferred Qualifications Experience supporting enterprise workstation deployments and hardware refresh projects. Experience coordinating office moves and workstation relocations. Previous experience in a large enterprise desktop support environment. Pay: $24.00 - $27.00 per hour Work Location: In person
Salary: $24 - $27 an hour
Employment Type: Contract
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