Senior Manager, Patient Registration | Healthcare Revenue Cycle Leadership Job Title: Senior Manager, Patient Registration Category: Revenue Cycle / Patient Access / Healthcare Administration Employment Type: Full-Time FLSA Status: Exempt Job Overview Are you an experienced patient access leader ready to drive operational excellence in a fast-paced healthcare environment? We are seeking a Senior Manager of Patient Registration to provide strategic oversight and day-to-day leadership of our Patient Registration operations. In this pivotal revenue cycle leadership role, you will set the tone for a high-performing team, model positive leadership behavior, and ensure that departmental tasks, projects, and goals are completed successfully in support of broader organizational objectives. This is an ideal opportunity for a Certified Healthcare Access Manager (CHAM) with a proven track record in registration, insurance verification, patient scheduling, and revenue cycle management. Key Responsibilities Provide operational accountability, oversight, and daily management of Patient Registration operations. Lead, coach, and develop a highly engaged team, ensuring proper staffing levels and appropriate cost containment. Create a positive, inclusive work climate where team members experience trust, safety, and belonging. Review registration, scheduling, and pre-registration processes weekly to ensure accurate and timely capture of patient demographic, financial, and insurance information. Maximize revenue collection by minimizing denials through effective management of authorization and pre-certification requirements for third-party payors. Own departmental budget and fiscal management, monitoring overtime and variable expenses for optimal performance and budget integrity. Plan, implement, monitor, and evaluate quality assurance programs, ensuring operational outcomes meet regulatory standards. Coordinate closely with Patient Financial Services (PFS) and the Central Business Office to ensure data capture supports timely, accurate billing. Identify areas for improvement and develop action plans to enhance patient satisfaction and productivity. Lead staff effectively through periods of change and organizational growth. Required Qualifications Bachelor's degree in business or a related field (Master's degree preferred). Certified Healthcare Access Manager (CHAM) certification from the National Association of Healthcare Access Management (NAHAM). Seven (7) years of experience in registration, billing, insurance verification/authorization, patient scheduling, or patient financial assistance. Five (5) years of prior management experience. Preferred Qualifications Seven (7) years of experience with revenue cycle information systems, including scheduling, registration, medical necessity, and insurance eligibility/benefits software. Demonstrated knowledge of ICD-10 coding and Current Procedural Terminology (CPT). Knowledge of Medicare National Coverage Determination (NCD) and Local Coverage Determination (LCD) protocols for medical necessity and Advanced Beneficiary Notices. Strong knowledge of insurance rules and regulations across Medicare, Medicaid, Managed Care, and Commercial Insurance. Proven ability to build and maintain effective working relationships. Strong analytical, problem-solving, and independent decision-making skills. Excellent oral and written communication skills across all organizational levels. Demonstrated leadership skills and understanding of group processes, teamwork, and cost-center-based management. Physical & Work Environment Requirements This role is primarily performed indoors at a healthcare facility and involves extended computer use, regular schedule adherence, mental alertness, and the ability to work in a fast-paced environment. Occasional light lifting and carrying (under 15 lbs.) may be required. Reasonable accommodations will be made in accordance with the Americans with Disabilities Act (ADA). Why Join Us Join a mission-driven healthcare team where your leadership directly impacts patient experience, operational efficiency, and revenue integrity. We are committed to fostering a workplace built on quality, safety, mutual respect, teamwork, and professional excellence. Pay: $104,000.00 - $160,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Vision insurance Work Location: In person
Salary: $104,000 - $160,000 a year
Employment Type: Full-time
Qualifications
Benefits
401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance