Position Summary:
This position supports Penske Remarketing's sales-enabling vendor programs by managing the day-to-day coordination of activities across financing, equipment protection plans (EPP), vehicle delivery, and insurance programs. The Vendor Coordinator serves as the primary liaison between Penske's vendor partners — including Premier Financing, EPP providers, transporter vendors, and insurance brokers — and internal teams including sales, accounting, treasury, and customer experience. The role is responsible for ensuring efficient transaction execution, driving revenue through increased program participation, resolving post-sale customer issues, and developing and maintaining reporting tools and metrics to promote program growth and operational efficiency across all vendor-supported offerings.
Major Responsibilities:
Vendor Program Coordination & Workflow Management
• Manage and monitor all transaction and service request stages across financing, EPP, vehicle delivery, and insurance programs
• Serve as the primary liaison between vendor partners, customers, and the Penske sales team to ensure accurate and timely communication flow across all parties and programs
• Manage cycle times to ensure consistent and efficient transaction execution across all vendor-supported programs
• Monitor vendor portals and platforms to ensure data is current, clean, and accurate
• Monitor vendor partners for compliance with Penske's procedures and program guidelines
Reporting & Analytics
• Develop and maintain metrics to identify successes and opportunities for improvement across all vendor-supported programs
• Maintain familiarity with program performance statistics and enhance reporting where necessary
• Provide performance trend reporting and projections across all vendor programs to Penske and vendor partner management
• Track invoice submission accuracy and accrual reconciliation across vendor programs
• Analyze survey responses and provide recommendations for process efficiency
• Leverage operational excellence tools and methodologies to support statistical analysis
Customer Experience & Issue Resolution
• Interact with customers to ensure satisfaction across all sales-enabling product and service lines
• Handle escalated customer service calls and issues related to financing, EPP, vehicle delivery, and insurance
• Serve as the Customer, Vendor Partner, and Penske liaison for post-sale issues including refusal to pick up, buybacks, and hardship buybacks
• Make decisions on when to waive termination fees and offer concessions to ensure customer satisfaction
• Coordinate monthly and ad hoc customer surveys to obtain the voice of the customer (VOC)
Process Improvement & Development
• Work to develop, streamline, and enhance processes across all vendor-supported programs including title management, lien securitization, and GPS installation
• Develop IT requirements for new procedures and process development across vendor programs
• Identify procedural opportunities for improvement across all sales-enabling programs
• Assist with deliverables and research associated with current projects and procedures as directed by management
• Prospect and investigate new ways to promote and grow vendor-supported program participation
Training & Coaching
• Provide training to new sales associates on all vendor-supported programs including financing, EPP, vehicle delivery, and insurance
• Coach sales representatives on how to effectively leverage vendor program relationships and advise on next steps across all programs
• Complete assigned training modules on a regular basis including communication, customer experience, conflict resolution, and time management
Sales Support
• Support all sales efforts including payment collection calls and other sales-related requests as directed by management
• Assign leads and support sales-enabling activities via Salesforce across all vendor programs
• Ensure consistent growth of all vendor-supported programs by finding creative ways to promote offerings
Qualifications:
• High school diploma required; Associate's or Bachelor's degree preferred in Finance, Economics, Business Administration, or Business Management, or equivalent work experience
• 2–4 years of sales or customer service experience required
• 2+ years of administrative experience required
• General understanding of automobile/commercial vehicle financing principles and variables involved in credit dispositions
• Familiarity with equipment protection plans, vehicle delivery coordination, and insurance products beneficial
• Ability to handle escalated customer service calls
• Excellent communication and organizational skills required
• Basic knowledge of commercial trucks and trailers beneficial but not required
• Demonstrated ability to delegate assignments to associates and follow up effectively
• Knowledge of process improvement and ability to think critically is a plus
• Knowledge of general vehicle registration procedures, taxes, and vehicle purchasing is a plus
• Proficiency in Microsoft Office required; advanced Excel skills essential as this position relies heavily on computer applications
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, and work at the specific location required
• Must successfully complete Penske employment application, background investigation (including past employment, education, and criminal history), and drug screening
Physical Requirements:
• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Sales/Customer Service
Job Family: Finance
Address: ATTN: VCL REMARKETING 2561 Bernville Rd
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2607832