Thorn Alley Kitchen General Manager
About Thorn Alley Kitchen:
 Tucked inside GoggleWorks Center for the Arts, Thorn Alley Kitchen is a vibrant, art-driven restaurant where creativity spills from the studios onto the plate. Built around the idea that food should be both craveable and thoughtfully made, the menu blends globally inspired flavors with elevated comfort dishes, all crafted from real ingredients and responsibly sourced, farm-fresh foods.
You’ll find dishes that feel both exciting and familiar, from our signature Korean Fried Chicken, unbelievably crisp and light, to shareable favorites like kimchi arancini and butternut squash hummus. There’s something for every kind of craving, whether you’re in the mood for a smashburger, flatbread, tacos, or just a few things to pass around the table. It’s comfort food, reimagined with bold flavor and a creative touch.
More than just a place to eat, Thorn Alley Kitchen is an immersive experience. With handcrafted details, curated music, and a lively, welcoming atmosphere, guests are invited to engage all five senses. Whether you’re stopping in for coffee and a pastry, gathering for dinner and drinks, or pairing your meal with a concert, gallery visit, or film, Thorn Alley Kitchen is where food, art, and community come together in one unforgettable space.
Job description:
We are seeking an experienced Restaurant Manager to oversee daily operations and ensure exceptional customer service at Thorn Alley Kitchen located within GoggleWorks Center for the Arts. The ideal candidate will match our culture, have strong leadership skills, restaurant management experience, and a passion for delivering outstanding dining experiences.
Key Responsibilities:
Community & Experience Development:
• Design and execute regular activation events that drive traffic during non-peak periods
• Build and nurture community through special interest programming (whiskey/beer clubs, themed music nights, game nights, etc.)
• Develop partnerships with local organizations and cultural groups for co-hosted events
• Create and manage a calendar of pop-up experiences, guest chef collaborations, and limited-time offerings
• Track attendance, revenue impact, and community engagement metrics for all activation programming
Operations Management:
• Oversee all restaurant operations with Assistant Manager, including front-of-house and back-of-house activities
• Manage and schedule staff to ensure adequate coverage during all operating hours
• Monitor food quality, presentation, and service standards
• Handle customer complaints and ensure customer satisfaction
• Manage inventory, ordering, and cost control
• Ensure compliance with health, safety, and sanitation regulations
• Train and develop staff members
• Prepare reports on sales, labor costs, COGS and operational metrics
• Coordinate with kitchen management on menu planning and execution
• Handle cash management and daily financial reconciliation
• Ability to stand on feet for extended hours (up to 10-12 hours per day) and to squat and lift up to 40 lbs
Requirements:
• Minimum 3-5 years of restaurant management experience
• Demonstrated experience creating community programming or event activations in a hospitality setting
• Track record of building recurring guest experiences beyond standard service operations
• Understanding of diverse cultural programming (Hispanic music/dance, regional entertainment styles, etc.)
• Strong leadership and communication skills
• Knowledge of restaurant POS systems and inventory management
• Understanding of food safety regulations and health codes
• Ability to work flexible hours including evenings, weekends, and holidays
• Excellent problem-solving and decision-making abilities
• Financial acumen with experience in budgeting and cost control
• RAMP Manager Certified and/or RAMP Server Certified
Compensation:
• Competitive salary commensurate with experience
• Performance-based bonuses
• Health insurance and benefits package
• Paid time off and vacation days
• Professional development opportunities
Job Type: Full-time
Benefits:
Health insurance
Paid time off
403(b) match
One free class per term
Ability to Commute:
Reading, PA 19601 (Required)
• Work Location: In person
Non-profit Organizations
Management and Manufacturing
Full-time