Job Summary: Maintain caseload and ensure consumers are receiving services based on current authorization, plan of care and call dashboard. Complete routine Plan of Care updates, follow up with Direct Care Workers if needed to train on EVV policies and reporting duty codes. As needed complete wellness checks to ensure consumer safety and report findings to the Compliance Officer and Supervisor. As needed cover Case Worker caseload. 1. Complete Plan of Care for consumers every 6 months, and as needed when consumer health status changes or wellness check is completed. 2. Daily using call dashboard, call maintenance, missed calls and missed in confirm unverified shifts by contacting both consumer & direct care worker to verify services were completed: In the event no contact is made after two consecutive days of no contact and no verified EVV’s, you must complete a wellness check. If no services are being provided due to refusing services, hospitalizations modify masterweek to TEMP Direct Care Worker. Follow up on TEMP status consumers to verify safety on a weekly basis. Report to supervisor and service coordinator results. Document all Consumer updates, contact made and wellness check results in HHAExchange. Connect with Coordinator for Switch of Aide onboarding if a new Direct Care Worker is needed. Link GPS out of Range after confirming with Consumer or DCW, DCW confirmation is only permitted for two shifts, third time must be confirmed with Consumer. Document conversation authorizing linking is permitted. 3. Confirm with Direct Care Worker when contact is made: Receiving mobile app or text notifications, if they are not using the app: disable it from their account, and update their phone number on file. EVV Utilization is above 85%, if under 85% they need to be warned that the negative results could reflect on the consumer hours if the Service Coordinator decides to do so. Repeat Offenders will need to be retrained on Clock in/out instructions, including reporting duty codes. 4. Complete Internal Incident reports and connect with Compliance Officer for assistance when needed: Connect with the Consumer to verify safety and well being. Contact Service Coordinator and Hospital to inquire/report services. Document all action steps on HHAExchange Document Management. Complete the internal incident report form and submit it to the Compliance Officer. Follow-up as needed with Consumer until discharge 5. Log all complaints in the Complaint Google Sheet connect with the Compliance Office for assistance when needed. 6. Document all visits, communication and action steps/updates on Consumers and Direct Care Workers on HHA Exchange document management. 7. Follow up with Consumers transferring out of Agency to resolve any issues or concerns they may have, connect them with Supervisor to prevent discharge. 8. Complete Masterweeks when there is a change of hours, schedule or Direct Care Worker. Complete Schedule and Identity Form when permanent changes are made. All changes must be approved by the Consumer or POA. 9. Maintain an active PA drivers license and you MUST notify your supervisor immediately if your license is suspended or revoked for any reason. 10. Assist Coordinator in Marketing and community events, as needed, with approval of Supervisor. 11. Assist consumers that lose eligibility to regain their services back by connecting them them with Intake team and Authorization Team. Job Type: Full-time Pay: $21.50 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person
Salary: $21.50 an hour
Employment Type: Full-time
Qualifications
Benefits
401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance