Service Excellence Manager
The Oaks Club | Osprey, Florida
$65,000 Annually
The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence Manager to lead, coach, and develop our front-of-house team.
This salaried leadership role is ideal for a hospitality professional who is passionate about creating exceptional member experiences, developing employees, and fostering a culture of excellence. As a visible leader, you will help ensure our dining venues and club events consistently reflect the high standards and warm hospitality that define The Oaks Club.
What You'll Do
• Lead, coach, and develop service staff through ongoing training and mentorship.
• Ensure exceptional experiences for members and guests.
• Maintain a visible presence in dining venues and club events.
• Conduct pre-shift meetings and reinforce service standards.
• Partner with culinary and event teams to deliver seamless service.
• Promote a culture of hospitality, professionalism, and teamwork.
• Lead by example and support operational excellence.
Qualifications
• 3+ years of leadership experience in a restaurant, private club, resort, or hospitality environment.
• Proven ability to train and develop employees.
• Strong communication and interpersonal skills.
• Passion for delivering outstanding service.
• Fine dining and banquet experience preferred.
• Ability to work evenings, weekends, holidays, and special events as needed.
Benefits
• Competitive salary of $65,000 annually
• 100% employer-paid medical, dental, vision, and life insurance coverage for employees401(k) with company match
• Paid time off and paid holidays
• Complimentary employee meals
• Professional and supportive work environment
Our Core Values
Accountability
• Integrity
• Teamwork
• Passion
• Excellence
Hospitality
Other
Full-time