Credit Collection & Cash Application Specialist
As innovators of premium baby gear with timeless style, Nuna is a Global Brand, growing exponentially in the US Market.
Nuna’s corporate office is nestled in scenic Berks County, PA, within a mile of turnpike exit 298. Our quiet location promises the luxuries of a low-stress commute and a 360 view of nature. Like our high-quality baby gear, our health and welfare benefits are superior, boasting an onsite state-of-the-art gym facility coupled with a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with 6% Employer Match.
Currently we are seeking a Credit Collection & Cash Application Specialist to join our Accounting & Finance team.
The Credit Collection & Cash Application Specialist is responsible for performing day-to-day credit, collections, deductions, chargeback resolution, cash application, and accounts receivable reconciliation activities accurately and timely.
This role will be a Brand Ambassador for the team by delivering exceptional customer service to our retail establishments.
ESSENTIAL DUTIES & RESPONSIBILITIES
Credit, Deductions & Chargebacks
• Process credits for returned products and approved Customer Service requests.
Resolve customer deductions and chargebacks by:
• Researching issues,
• Obtaining internal approval (if required),
• Creating credit memos,
• Contacting retailers for payment if deduction is invalid,
• Filling all documentation for historical reference,
• Creating monthly chargeback reports.
Cash Application & AR Reconciliation
• Apply incoming cash receipts to the appropriate accounts receivable.
• Reconcile the accounts receivable ledger to ensure all payments are accurately recorded.
• Identify accounting discrepancies related to accounts receivable.
• Assist with month-end close activities.
• Process refunds related to Nuna and Joie direct-to-consumer returns.
Communication, Disputes, Relationship Management
• Effectively communicate both verbally and in writing across all levels of the organization.
• Collaborate with Account Services and Sales team to resolve customer disputes.
• Escalate complex issues in accordance with department protocol.
• Establish and maintain effective and collaborative working relationships with internal and external customers.
• Perform other duties as assigned; assist with other department activities as needed.
This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Other duties may be assigned.
REQUIREMENTS & QULAIFICATIONS
Experience & Education:
• Five (5) to eight (8) years of experience in high volume B2B credit/collection environment.
• Related manufacturing or distribution industry experience is highly desirable.
• Associate’s or bachelor’s degree in accounting, finance, business, or a related field preferred; equivalent related training and work experience may be considered.
Skills & Knowledge :
• Strong knowledge of B2B credit, collections, deductions, chargebacks, cash application, and accounts receivable processes.
• Knowledge of basic bookkeeping and accounting concepts and practices.
• Previous experience working with Amazon sales and deductions for FBA / FBV business models preferred.
• Highly organized, analytical, and comfortable working with numerical data.
• Strong problem-solving, negotiation, and follow-through skills.
• Strong verbal and written communication skills, including professional telephone etiquette.
• Ability to build effective working relationships with internal teams and external customers.
• Strong attention to detail, accuracy, integrity, and professionalism.
• Ability to work independently with minimal supervision while managing multiple deadlines in a fast-paced office environment.
Technology:
Proficiency in:
• MS Office with advanced Excel skills.
• conducting meetings within virtual environment.
Familiar with:
• ERP solutions; SAP ECC is highly desirable.
• Order Management Systems: Stripe, Magento, and Shopify preferred.
• Ability to quickly and proficiently learn new software with ease.
Other :
• Bi-lingual English/Spanish preferred.
• As business needs warrant, ability to work extended hours may on occasion include nights and weekends.
• Employees who are in a Non-Exempt position must accurately complete, obtain approval from their manager and timely submit a timecard in the form provided by the Company as it coincides with the Company’s bi-weekly payroll schedule.
Applicants must be currently authorized to work in the United States on a full-time basis.
Retail Luxury Goods and Jewelry
Accounting/Auditing and General Business
Full-time