The Award-Winning Fairfield by Marriott Inn & Suites is looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Must be available to work 7 AM to 3PM Must be available to work 3 PM to 11 PM Must be available to work 11 PM to 7 AM Part time or Full time shifts available Skills Work experience as a Hotel Front Desk Agent required Experience with hotel reservations software, like Opera, ChoiceAdvantage, or FOSSE Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Job Types: Full-time, Part-time Pay: $12.00 - $14.00 per hour Benefits: Employee discount Flexible schedule Paid time off Experience: Hotel Front Desk: 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred) Ability to Commute: Pottstown, PA 19464 (Required) Work Location: In person
Salary: $12 - $14 an hour
Employment Type: Part-time, Full-time
Qualifications
Hotel Front Desk: 1 year (Required), Day Shift (Required), Night Shift (Required), Overnight Shift (Preferred)
Benefits
Paid time off, Employee discount, Flexible schedule