firstPRO is seeking a dependable and motivated Desktop Services PC Service Technician to support a growing organization. This role blends hands-on technical support with physical workstation setup, deployment, and relocation activities. The ideal candidate is reliable, adaptable, and comfortable working in a fast-paced, occasionally physically demanding environment. Training will be provided, but prior hands-on PC support experience is required. Business hours (8:00 AM – 5:00 PM) with potential overtime Key Responsibilities Configure, image, and deploy desktops and laptops (new and existing devices) Install and set up monitors, docking stations, printers, and peripherals Coordinate directly with end users to ensure successful delivery and setup Perform PC imaging and reimaging for new hires and device refreshes Stage and prepare equipment according to organizational standards Install, configure, and transfer software applications Provide user support when manual intervention is required Provide hands-on support for hardware and software issues Troubleshoot and resolve break/fix issues efficiently Support office moves, including disconnection, transport, and reinstallation of IT equipment Reconfigure devices such as printers and phones to ensure seamless transitions Manage 10–15 tickets daily through a ticketing system (e.g., ServiceNow or similar) Prioritize and balance workload between deployments and support issues Partner with Desktop Engineering, Service Desk, and warehouse teams Communicate effectively with end users and internal stakeholders Required Qualifications 1+ year of hands-on PC support experience Experience with PC imaging/reimaging and software installations Deskside support experience in a corporate environment Familiarity with ticketing systems (e.g., ServiceNow or similar) Strong organizational, troubleshooting, and multitasking skills Excellent communication and customer service abilities Ability to lift/move equipment and walk between locations throughout the day Pay: $20.00 - $23.00 per hour Work Location: In person
Salary: $20 - $23 an hour
Employment Type: Contract
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