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Careers
Build your career with the company that is furnishing the future.
Who We Are
Founded by the Hooker family in 1924, we are a diverse, team-focused company with a core belief that when we work together as a team, we can achieve so much more than we could individually.
Ranked among the nation’s largest publicly traded furniture companies, we manufacture and import case goods, leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
Domestically, we produce premium, residential custom leather and custom fabric-upholstered furniture through our Bradington-Young, Sam Moore, MARQ and Shenandoah Furniture brands.
We have a rich history and a unique culture that is rooted in quality and craftsmanship. As our everchanging industry evolves, we are quick to adapt and are always striving to be at the forefront of innovation, technology and creativity.
Our core principles, dedicated team and forward-thinking business strategies provide our company, employees and partners with a competitive advantage.
Opportunities
Position: IT Support Technician
Location:
Bedford, VA
Job Id: 1084
# of Openings: 1
IT Support Technician
The Company:
Sam Moore Furniture, a division of Hooker Furnishings Corporation is looking for an IT Support Technician to join their team in our Bedford, VA plant. Hooker Furnishings Corporation, in its 98th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture and fabric-upholstered furniture for the residential, hospitality and contract markets.
The Position:
The IT Support Technician is an integral part of our organization and will report to the Director of IT.  This is a fully on-site position with less than 10% travel required. Responsibilities include:
• Use knowledge of Windows operating systems to complete installs and upgrades, and support plant with troubleshooting and other system issues.
• Deliver excellent customer service to employees with a sense of urgency, providing follow-up as needed and documenting all end-user interactions.
• Provide telephone, remote, or in-person IT service and support to all Sam Moore plant and office employees.
• Assist with performing preventative maintenance, patches, and upgrades on technological equipment on a scheduled basis.
• Install and configure hardware and software components in accordance with IT policies.
• Configure & set up PC’s, laptops, thin clients, printers, etc. for new hires.
• Work with backup and Antivirus solutions.
• Use knowledge of Wi-Fi, network hardware, and connections daily.
• Develop and coordinate plant IT projects to be completed on time or ahead of schedule.
• Maintain inventories of equipment, forms, ribbons, & toner and provide report of those consumables monthly.
Candidates that will be a great fit will:
• Have a 2-year degree in IT (Relevant Electronics background will be considered in lieu of degree)
• Have previous experience with RF Scanners and printers and previous experience working in a manufacturing center environment.
• Have worked in Microsoft Dynamics 365 would be a plus (but not required)
• Have knowledge or worked with Lectra, Plataine, & or Solid Edge software would be a plus (but not required)
• Have IT affiliated course certificates would be a plus (but not required)
• Be a strong communicator and able to quickly and accurately document project details and help desk resolutions.
• Have a strong attention to detail
• Be a team player, but also work well with minimal supervision
Shift: 7 am – 4 pm Monday-Friday with potential OT needed due to plant demands.
Why should you apply?
• Competitive compensation and bonus plan
• Competitive PTO plan
• In addition to 8 company holidays, we offer an additional 2 floating holidays.
• Successful and stable organization for over 100 years.
• Multinational, global organization with 11 locations
• A caring, family-focused culture
• Strong corporate initiatives to continue to grow the organization
• A culture that encourages forward-thinking, team-building, and creative problem solving
• Career development focus including training opportunities and leadership development programs
• Tuition reimbursement program
• Emphasis on charitable giving and volunteering in our communities
• Focus on ESG (Environmental, Social, and Corporate Governance)
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year
• Matching 401k employer contributions
Shift: 7 am – 4 pm Monday-Friday with potential OT needed due to plant demands.
Apply for this Position
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Benefits & Work Environment
Staying Healthy & Fit
• On-site fitness centers
• Discounted YMCA memberships
• Ergonomic workstations with stand-up desks
• Medical plans with generous employer subsidies
• Dental plan with orthodontic coverage
• Vision insurance
• Telemedicine benefits
• Incentive-based wellness programs
• Employee Assistance Program (EAP), 100% covered
• Life Insurance
• Long & short term disability programs
• Supplemental accident & critical illness plans
Future's So Bright
• Promote from within
• Continuing education opportunities
• Comprehensive leadership development program
• 401(k) retirement with company match
• Tuition reimbursement program
• Scholarship program for dependent children
Work/Life Balance
• Paid holidays
• Paid time off
• Casual work environment
• Summer work hours
Work Hard/Play Hard
• Volunteer Opportunities
• Corporate-sponsored team events
• Employee discounts
• Employee purchase payment plan options
Company Info
• About Us
• Our Purpose
• Careers
• Investor Relations
• News
• Philanthropy
• Environment & Sustainability
• Diversity, Equity & Inclusion
• Corporate Social Responsibility 2021
• Dodd-Frank "Conflict Minerals" Act
• Proposition 65 Compliance
• Contact Us
Brands
• Hooker Casegoods
• Bradington-Young
• Sam Moore
• Hooker Upholstery
• Shenadoah Furniture
• H Contract
• Pulaski
• Samuel Lawrence Furniture
• Prime Resources International
• Accentrics Home
• Samuel Lawrence Hospitality
• HMidea
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