Energy Assistance Worker (Aide II) - Hourly
Salary
$14.92 Hourly
Location
99 Ninth Street, Lynchburg, VA
Job Type
Hourly
Job Number
03605
Department
Human Services
Opening Date
05/27/2026
Closing Date
6/5/2026 11:59 PM Eastern
• Description
• Benefits
• Questions
Description The City of Lynchburg is an Equal Opportunity Employer
Seeking qualified individual to manage a caseload providing energy assistance (heating and cooling) to City residents. Duties include using various computer systems to conduct searches for applications; providing information and assistance to clients in completing applications and other paperwork; and clerical duties such as answering phones, responding to inquiries, preparing and mailing correspondence, setting up case files, typing and completing forms.
Requires Associate's degree in business-related field and considerable experience in public administration support work, or an equivalent combination of education and experience that meets the needs of the position; and the ability to use Microsoft Word and Excel as well as other computer programs used in determining eligibility.  Must successfully complete criminal record background check and Child Protective Services Registry check.
This is a seasonal, hourly position. Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.
When assigned to Benefit Programs Unit:
• Operates various computer systems to conduct searches for initial applications, renewals and re-certifications.
• Provides information and assists clients with completing applications and other paperwork.
• Answers incoming calls and responds to inquiries.
• Prepares and mails correspondence.
• Provides information and referrals and verifies information as required for other community resources.
• Updates information into on-line systems.
• Provides written and/or oral documentation regarding client contacts, verification letters, etc.
• Set up case files, typing or labeling case files, and completing forms.
• Assists in the preparation of periodic, special and other reports.
ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:
• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
When assigned to Benefit Programs Unit:
• Conducts client interviews.
• Handles emergency phone calls.
• Performs the functions of a screener, as needed.
• Provides transportation for clients.
• Conducts home visits, as needed.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities
Minimum Education and Experience Required QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree in business related field, and considerable experience in public administrative support work; or any equivalent combination of education and experience.
Additional Requirements Possession of valid driver's license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria. View Criteria
Prior to employment, must satisfactorily complete criminal background check, Child Protective Services Registry check, and drug screen.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
• Employees in full-time positions are eligible for the following benefits: • Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);
the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
• Life insurance at no cost to the employee
• Optional benefits such as 457 deferred compensation,  Roth IRA, flexible spending accounts, etc.
• Eligibility for parental leave and tuition assistance
• Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position
Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
Describe your experience providing clerical support - filing, typing, customer service, etc.
02
Describe your experience interviewing individuals to gather information needed to make decisions.
03
This position requires you to work with people from all walks of life. Please describe your experience working with people with diverse backgrounds.
04
DMV Release Notice: This position requires a valid driver's license and acceptable driving history. I hereby certify that I have read the DMV Record Release Notice, and give the City permission to obtain my driving record.
• Yes
• No
• I do not currently possess a Virginia Driver's License
05
If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
06
(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.
• Agree to provide record within 2 weeks of application date
• Do not agree (I understand I will no longer be considered for this position if I disagree.)
• Not applicable (I have not had an Out-of-State Driver's License during the past 3 years.
Required Question
Employer City of Lynchburg
Address 900 Church Street
Lynchburg, Virginia, 24504
Phone (434) 455-4200
Website https://www.lynchburgva.gov/human-resources