Purpose & Job Related Requirements IN-HOUSE ONLY: You must be a current employee with the Unified Government of Athens-Clarke County to be eligible for this position.
REPORTS TO: Operations Coordinator
FLSA STATUS: Non-Exempt
CLASSIFICATION: Personnel System; Requires satisfactory completion of a six-month probationary period.
PAY GRADE:  116
SAFETY SENSITIVE: No
Purpose of Job
The purpose of this position is to perform supervisory, administrative, technical, and manual functions related to the collection, analysis, and management of water consumption data, customer billing, and maintenance of the customer portal associated with Advanced Metering Infrastructure (AMI). This role is responsible for oversight and analysis of AMI meter reads, data transfers, and all meter reading exception reports, including but not limited to leak alerts, non-communicating meters, stopped or zero reads, consumption variances, and potential backflow events, as well as customer notification.
Duties include supervising and participating in the maintenance and troubleshooting of AMI/Neptune software; responding to customer inquiries and complaints related to leaks, high bills, historical consumption, and portal usage; managing customer data files; supervising assigned staff; and performing additional tasks as assigned.
Job-Related Requirements
Work Schedule: Monday, Tuesday, Thursday, Friday, 8:00 am to 5:00 pm, Wednesday, 8:00 am – 6:00 pm, with occasional overtime.
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
Strong Leadership and organizational skills.
Excellent communication skills and a commitment to providing high-quality customer service.
When requirements include vehicle operation, responsible for the safety, readiness, and operation of the vehicle and must abide by ACC's safe driving policy. Minimum Training & Experience Required to Perform Essential Job Functions Associate's Degree in Accounting, Business, Computer Science, Statistics, or related discipline with three (3) years billing/accounts receivable, data management, computer operations, statistics, or related experience required, or any combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Two (2) years of experience involving AMI water system or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position is preferred.
Valid Driver's License required.
One year of supervisory experience or supervisory equivalency required.
Customer service experience preferred.
Essential Duties, Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
• Supervises and evaluates assigned staff; assigns work; monitors performance; and addresses employee concerns.
• Manages the transfer and validation of meter reading data from the AMI system to the billing system.
• Oversees meter change-outs and ensures billing records are updated accurately to maintain billing continuity.
• Monitors, analyzes, and manages all AMI meter reading exception reports, including but not limited to leak alerts, non-communicating meters, stopped or zero reads, and abnormal consumption variances.
• Processes leak adjustments and investigates abnormal water usage to ensure accurate billing and resolution.
• Acts as the Water Business Office’s liaison for AMI system troubleshooting, maintenance, and upgrades.
• Collects, analyzes, and maintains water usage data to support operational planning, system evaluation, and water loss detection efforts.
• Responds to customer concerns regarding billing, water usage, leaks, pressure issues, and customer portal access.
• Ensures the accuracy and integrity of customer accounts, meter identification, and billing records.
• Supports the development and implementation of AMI-based conservation programs and water loss detection protocols.
• Maintains accurate daily activity records, prepares reports, and participates in system upgrades and quality control initiatives.
• Performs other related duties as required.
Supplemental Information (ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a computer, printer, portable electronic meter-reading device, calculator, copier, microfiche copier, mailing equipment, cash register, two-way radio, and telephone. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or supervisors.
LANGUAGE ABILITY: Requires the ability to read a variety of maps, plats, blueprints, informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare reports, forms, applications, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to individuals and/or to groups of people with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand complicated principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including mechanical/plumbing terminology.
NUMERICAL APTITUDE:
Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; interpret graphs; computer discount, interest, profit/loss, ratio/proportion, etc.; perform calculations involving variables, formulas, square roots, and polynomials; perform statistical calculations which include frequency distributions, reliability and validity of tests, correlation techniques, factor analysis, and econometrics.
FORM/SPATIAL APTITUDE:
Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, printer, portable electronic meter-reading device, calculator, copier, microfiche copier, mailing equipment, cash register, two-way radio, and telephone.
MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using equipment. Requires the ability to lift, bend, push, pull, manipulate equipment/tools and objects as the position necessitates.
MANUAL DEXTERITY:
Requires the ability to handle a variety of items such as automated office equipment, office supplies, and computer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: Requires the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking -expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via two-way radio.
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or leah.jagatic@accgov.com .