Network Operations Technician (Field Technician)

Key Responsibilities:

• Install, configure, and maintain Layer 2 and Layer 3 network equipment, including switches, routers, firewalls, and wireless access points.

• Support ISP-grade services, encompassing routing, VLAN segmentation, and basic troubleshooting of CGNAT environments.

• Monitor network performance and respond to outages or service degradation promptly.

• Perform cable management, patching, rack installations, and hardware replacements as needed.

• Assist with POP site support and oversee regional network deployments.

• Install and maintain IP-based camera systems (CCTV) for security.

• Configure NVRs/DVRs and manage camera network integration.

• Troubleshoot connectivity, image quality, and recording issues to ensure optimal system performance.

• Ensure proper placement and functionality of surveillance equipment.

• Install and configure VoIP phones along with related hardware.

• Support call routing, provisioning, and troubleshoot phone system issues efficiently.

• Collaborate with service providers to resolve escalated telecom issues.

• Maintain accurate documentation of phone extensions and system configurations.

• Install and maintain electronic access control systems, such as card readers, keypads, and badge systems.

• Configure user credentials and access permissions for security systems.

• Troubleshoot door hardware, access panels, and connectivity issues as necessary.

• Coordinate with property teams to ensure secure and functional entry systems.

• Respond to service tickets and resolve issues in a timely manner to enhance user satisfaction.

• Perform preventative maintenance on network and security systems to avoid downtime.

• Document configurations, network diagrams, and service updates for future reference.

• Escalate complex issues to Network Engineering or IT leadership as needed.

• Coordinate with construction, IT, and property management teams during new site deployments.

• Provide status updates on installations and repairs to stakeholders.

• Support vendor technicians during equipment upgrades or replacements.

• Maintain an inventory of networking and security equipment to ensure operational readiness.

Qualifications:

• Associate's degree or technical certification in Networking, Information Technology, or related field is preferred.

• 2-5 years of hands-on experience with network infrastructure, CCTV systems, VoIP, or access control systems.

• Working knowledge of TCP/IP networking fundamentals, VLANs, switching concepts, basic routing principles, and PoE (Power over Ethernet) systems.

• Experience with IP cameras, NVR systems, and structured cabling is essential.

• Familiarity with VoIP systems and SIP-based services is beneficial.

• Understanding of electronic door access systems and credential management.

• Ability to read basic network diagrams and wiring schematics competently.

• Strong troubleshooting and problem-solving skills are crucial for success in this role.

• Valid driver's license and the ability to travel between sites as necessary.

Physical Requirements:

• Ability to lift up to 50 pounds while performing various tasks.

• Ability to climb ladders and work at heights when installing cameras or wireless equipment.

• Ability to crawl, kneel, and work in confined spaces for cabling and equipment installation.

• Prolonged periods of standing, walking job sites, and working on a computer are part of the job.

• Ability to travel regularly between community locations is required.

Work Environment:

• Combination of field-based and technical support work.

• Work performed in indoor equipment rooms, construction sites, and outdoor environments.

• May require occasional after-hours or on-call support for critical outages.

• Fast-paced environment supporting multiple properties and infrastructure systems.

• Direct interaction with property managers, vendors, contractors, and engineering teams.

*Please note: This position requires heavy travel. You will get paid hourly wage if the job site is more than an hour from your home. If you're at a property and sent to a 2nd location, you will get paid for additional drive time. Can be driving all over the state. Per diem is $75/hr a day. Lodging is paid for. They have sites in TN, NC, SC, FL, GA

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Key Responsibilities:

• Install, configure, and maintain Layer 2 and Layer 3 network equipment, including switches, routers, firewalls, and wireless access points.

• Support ISP-grade services, encompassing routing, VLAN segmentation, and basic troubleshooting of CGNAT environments.

• Monitor network performance and respond to outages or service degradation promptly.

• Perform cable management, patching, rack installations, and hardware replacements as needed.

• Assist with POP site support and oversee regional network deployments.

• Install and maintain IP-based camera systems (CCTV) for security.

• Configure NVRs/DVRs and manage camera network integration.

• Troubleshoot connectivity, image quality, and recording issues to ensure optimal system performance.

• Ensure proper placement and functionality of surveillance equipment.

• Install and configure VoIP phones along with related hardware.

• Support call routing, provisioning, and troubleshoot phone system issues efficiently.

• Collaborate with service providers to resolve escalated telecom issues.

• Maintain accurate documentation of phone extensions and system configurations.

• Install and maintain electronic access control systems, such as card readers, keypads, and badge systems.

• Configure user credentials and access permissions for security systems.

• Troubleshoot door hardware, access panels, and connectivity issues as necessary.

• Coordinate with property teams to ensure secure and functional entry systems.

• Respond to service tickets and resolve issues in a timely manner to enhance user satisfaction.

• Perform preventative maintenance on network and security systems to avoid downtime.

• Document configurations, network diagrams, and service updates for future reference.

• Escalate complex issues to Network Engineering or IT leadership as needed.

• Coordinate with construction, IT, and property management teams during new site deployments.

• Provide status updates on installations and repairs to stakeholders.

• Support vendor technicians during equipment upgrades or replacements.

• Maintain an inventory of networking and security equipment to ensure operational readiness.