Help Desk Analyst
Job Summary
The Help Desk Technician is responsible for supporting employees onsite in Birdsboro, PA, with all computer-related issues. This position will assist with the maintenance, analysis, troubleshooting and repairing of computer systems, as well as hardware peripherals and relevant software applications. This position documents, maintains, upgrades and/or replaces hardware and software systems.
Job Responsibilities
• Support all desktop, laptops & cell phone functions.
• Provide account creation, management, modification, disablement, and deletions within Microsoft Active Directory and Entra.
• Assist with both on and off-site set-up, installation debugging, tracking and maintenance of all hardware and software.
• Assist with ordering hardware, IT-related supplies, and maintaining adequate quantities for handling maintenance and new installation.s
• Monitor support ticket queue.
• Record, track, and document service desk solutions.
• Issue equipment as requested.
• Track/monitor equipment issued and document assets accordingly.
• Perform maintenance on desktops & laptops.
Construction
Information Technology
Full-time