Customer Account Manager (Aftermarket / Service Accounts) Job Title: Account Manager (Aftermarket / Service Accounts) Location: Remote, Regular travel to PA and IN and customer sites Salary: $100,000 + Bonus Industry: Machine Manufacturer - Food Industry Job Description: The Account Manager (Aftermarket / Service Accounts) North America is responsible for building and maintaining strong relationships with our customers throughout North America. This role plays a key part in ensuring customer satisfaction, responsiveness, and aftermarket sales growth by regularly visiting customers, identifying their needs, and providing tailored solutions for parts and service projects. The ideal candidate will be proactive, customer-focused, and highly organized, with strong communication and technical skills. Duties Customer Engagement & Relationship Management Visit all North American customers annually to maintain relationships and strengthen partnerships. Serve as a key point of contact for customer inquiries, parts projects, and service needs. Works closely with our internal teams to ensure tasks are completed in a timely fashion. Act as a voice of the customer, ensuring their feedback is communicated to internal teams. Sales & Quoting Support Identify and assess customer needs for aftermarket parts, upgrades, and service opportunities. Prepare and present quotes for parts projects in coordination with the internal sales team. Work closely with engineering, sales, and service teams to develop tailored customer solutions for R&M Projects. Communication & Reporting Document and communicate customer interactions, requests, and follow-ups to internal teams. Provide insights from customer visits to help improve customer experience and service offerings. Maintain records of visits, issues, and opportunities in company CRM or reporting system. Qualifications & Experience 3+ years of experience in customer service, sales, or field service support (industrial machinery preferred). Strong interpersonal and relationship-building skills with a customer-first mindset. Ability to generate quotes and communicate technical information effectively. Willingness to travel extensively (50-60%) across North America. Experience in OEM machinery, food processing, or industrial equipment is a plus. Proficiency in MS Dynamics CRM systems, Microsoft Office Suite, and basic quoting tools. This position may suit applicants from the following backgrounds Sales Engineer, Key Account Manager, Customer Care Rep, Aftermarket sales All applicants must live in the USA and be eligible to work and live in the USA. Please note, our client is unable to offer sponsorship or Visa support for this role. Due to the sheer volume of applications, we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful. IND2 Axion Recruitment is acting as the recruitment agency for this role, it is a direct hire position. Pay: $100,000.00 - $120,000.00 per year Benefits: 401(k) Dental insurance Health insurance Work Location: In person
Salary: $100,000 - $120,000 a year
Employment Type: ["Full-time"]
Qualifications
[]