Hook & Reel is seeking a FOH Supervisor to join the team at the Athens, GA location! Address: 3640 ATLANTA HWY ATHENS, GA 30606 For Immediate consideration and on-the-spot hiring, stop by our restaurant on Wednesdays - Sundays between the hours of 10:30am - 5:00pm with a copy of your most updated resume. Supervisors are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned. Requirements: Bartending experience preferred Restaurant management experience preferred Must have Customer Service experience Essential Duties and Responsibilities: Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and maintaining service quality, in alignment with guidelines set by the AGM and GM. Executes operational plans in collaboration with AGM and assists in optimizing crew member assignments for efficient service delivery. Ensures hourly team members follow quality standards, SOPs, and food safety regulations throughout their shifts, maintaining a safe and hygienic environment for guests and staff. Implements procedures guided by the AGM to maintain cleanliness and uphold hygiene standards in the dining area and restrooms. Provides on-shift guidance and support to hourly team members, aiding in decision-making, resolving conflicts, and maintaining a positive work environment during their shifts. Engages actively with guests, addressing inquiries, feedback, and ensuring exceptional customer service standards as directed by the AGM and GM. Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards. Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports. Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility. What to expect: Fast paced, fun and collaborative team and working environment Participation in employee engagement initiatives and recognition programs Opportunities for professional development Employee Perks/Benefits Employee Restaurant Discount (30% off!) Flexible Working Hours Supplemental Pay: Tips! Job Types: Full-time, Part-time About Hook & Reel: Born in the South where a feast means getting messy with friends, the seafood boil has been bringing people together for ages. At Hook & Reel our signature boil forks over bold flavors with a genuine, down-home feel. But eating seafood is only part of the fun. Everything tastes better elbow-to-elbow with friends, swapping stories over music, getting down and dirty and eating with your hands – all with a cold drink at the ready, ‘cause that spice ain’t no joke. We set out to share the saucy spirit of the boil with folks everywhere – testing our very own recipes, inspired by fiery Cajun home cooking. The Hook & Reel seafood boil dishes up the “reel” deal – the full backyard boil experience and flavor, with a twist. It’s a party, so we always laugh loud, and eat big. Job Types: Full-time, Part-time Work Location: In person
Salary: $14 - $18 an hour
Employment Type: ["Part-time", "Full-time"]
Qualifications
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