Job Title: Critical Incident Specialist
Duration: 3 months contract (Possibility to extend)
Location: Remote-PA
Shift Type: 8:00 am - 5:00 pm EST M-F
Day to day responsibilities of this the role:
• The Critical Incident (CI) Management team plays an essential role in supporting the Service Coordination department by ensuring comprehensive oversight of each critical incident. This includes timely and thorough screening, assessment, risk evaluation, mitigation planning, follow-up, and evaluation of outcomes for all reported events.
• Upon receipt of new case assignment, confirm eligibility and validate event qualifies for reporting.
• Review historical events and determine if Trend Analysis is required.
• Maintain internal documentation regarding investigation process status.
• Collaborate and support Service Coordinators with investigation process.
• Maintain open case volume and evaluate open cases for potential closure.
• Closure of event may be completed when the following criteria are met Actions taken to secure the health and safety of the participant; Measures taken to prevent or mitigate recurrence of the critical incident, including appropriate referrals; changes made to the Person-Centered Service Plan as a result of the incident.
Skills:
• At least two years of experience and knowledge of waiver.
• Clinical Background
• Case Management Experience
Education:
Background in the field of Nursing, Social Work, and Case Management is preferred.