Production Manager - Home Improvement
About Company
At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home— where your skills, ideas, and dedication drive our shared success.
About The Role
The Production Manager coordinates all products from the Net to Completion status. This includes monitoring revenue, cash flow, and the first five days of accounts receivable during installation and workflows. The goal is to ensure timelines are met, and customer satisfaction is achieved. Additionally, the Production Manager must ensure that customer service expectations are met professionally and on time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Review all jobs in the backlog and assist with getting them installed.
• Manage& improve operational workflows and reports for Production.
• Onboard subcontractors to maintain proper install capacity .
• Manage, hire, and train service technicians.
• Manage collections and Accounts Receivables and work with the CFO if legal action is needed.
• Manage and approve all Production & Services expenses.
• Manage budget requirements for Installer Labor.
• Monitor back charges to installation crews.
• Fulfill all emergency tarp requests.
• Work withtheWarehouse supervisor todevelop andmonitorinventory control, donations,mismeasures,andre-orders.
• Generateservicetickets to complete product repairsand offer warranty serviceMonitor and audit delivery of products ordered
• Maintain a detailed understanding of products and services.
• Review, monitor, respondto, and documentin CRMGuild Quality Surveysand Contact Us responses.
• Oversee compliance of all company policies (Red Carpet Program/Dust Policy, Uniform Policy, Jobsite Branding Policy, Company/OSHA Safety Policies, Fleet Safety Policy) for all Production roles in your region.
• Develop and manage scalable KPIs for each function of the Production staff.
• Evaluate team performance and KPIs todeterminestaffing needs.
• Recruitment, hiring, and onboarding of all Production staff.
• Monitor Operations reports to manage and improve operational workflows.
• Build customer loyalty and maintain a high-level view of the entire customer support process.
• Manage, support, and train all Production staff.
Qualifications
• Demonstrated organization and time management skills, which include the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision.
• Ability to effectively communicate both verbal and written in a professional manner.
• Ability to develop and adapt to new processes.
• Dependable and punctual.
• Thorough knowledge of the installation process.
• Strong product knowledge.
• Strong communicationand mediation skills.
• Excellent client service skills.
• Excellent data entry skills.
• Ability to learn and use new software quickly.
• Skilled in reading, writing, and understanding documents, including instructions and safety rules.
• Experienced in presenting to groups.
Skills
As the Production Manager, you will use your strong problem-solving and decision-making skills to identify and address production issues, and your communication and interpersonal skills to collaborate with other departments and ensure smooth operations.
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Construction
Marketing, Public Relations, and Writing/Editing
Full-time