Job Requirements: We are seeking a motivated and detail-oriented Junior Help Desk / IT Support Specialist to join our IT team. This entry-level position is ideal for early-career professionals or recent graduates looking to gain hands-on experience in a secure, mission-focused environment. The ideal candidate will serve as a first point of contact for end-users while also assisting with the monitoring, troubleshooting, and maintenance of hardware and software systems — all while supporting cybersecurity best practices and the day-to-day operations of our IT infrastructure. Associate's or Bachelor's degree in IT, Computer Science, Cybersecurity, or a related field (or equivalent experience) 0–2 years in systems administration or IT support (internships/co-ops count) Certifications (Preferred ): CompTIA A+, VCTA-DCV (VMware Certified Technical Associate), Network+, Security+, or Microsoft certifications Note: CompTIA Security+ is not required to apply; however, candidates selected for hire will be expected to obtain Security+ shortly after their start date as a condition of employment A security clearance is not required to apply or at the time of hire; however, the ability to obtain and maintain a clearance is a condition of continued employment. U.S Citizenship is required. Technical Skills: Basic Windows Server administration Familiarity with Active Directory, Group Policy, and networking concepts (TCP/IP, DNS, DHCP) Basic knowledge of Linux OS Understanding of cybersecurity principles and best practices Basic understanding with a ticketing system Basic understanding with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, Proxmox VE, or similar platforms Familiarity with Microsoft 365 and exposure to Microsoft Azure or other cloud platforms Soft Skills: Strong troubleshooting, problem-solving, and customer service skills Attention to detail and strong organizational skills Excellent verbal and written communication skills Willingness to learn and ability to support off-hours or on-site work as needed Time management and handling multiple tickets Calm under pressure when dealing with frustrated users Job Duties: Assist with the setup, configuration, and maintenance of servers, workstations, and network devices Monitor system performance and troubleshoot issues related to hardware, software, and network connectivity Apply system updates, patches, and security configurations as directed Maintain user accounts, permissions, and access rights in accordance with security policies Support help desk operations by responding to and resolving basic technical support requests via phone, email, and in-person Assist with onboarding new employees, including equipment setup and account provisioning Perform backups, data recovery, and routine system checks Document IT procedures, configurations, and troubleshooting steps; maintain accurate records in the ticketing system Ensure compliance with security and operational policies, escalating complex issues to senior IT staff as needed Collaborate with senior administrators and IT staff to resolve technical problems and improve system performance Stay current with industry trends and emerging technologies Hourly salary range: $24 - $35 (depending on experience/qualifications)
Salary: $24 - $35 an hour
Employment Type: ["Full-time"]
Qualifications
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