As a Personal Care Specialist , you'll be the friendly face who guides patients and customers through their dispensary experience—from the moment they walk in to the moment they check out. Think of the role as part educator, part retail specialist, and part concierge.
Responsibilities
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Educate them on cannabis products, consumption methods, and safe use.
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Recommend personalized product options based on their needs.
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Stay knowledgeable about new products and industry trends.
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Help maintain a clean, compliant, and well-stocked retail environment.
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Assist with inventory, order accuracy, and general store upkeep.
• Provide the management team with the necessary support to ensure retail store operations run smoothly and comply with applicable rules and regulations, including daily activities, maintenance, and handling of patient information for any reported issues or complaints.
• Ensure local and state cannabis regulations are properly enforced and upheld.
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Follow all safety, security, and state cannabis regulations.
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Support store operations across multiple stations (front-of-house, back-of-house, curbside, etc.).
• Other duties as assigned.
Key Competencies
• Functional Acumen – Consistently shows comprehensive knowledge, skills, and abilities in the functional area(s) for which they are responsible and understands the fit with overall business goals.
• Emotional Intelligence - Consistently executes the four (4) principles of EQ (i.e., self-awareness, social awareness, self-management, relationship management).
• Intellectual Agility: Consistently evaluates challenges and opportunities from a variety of angles, takes in multiple inputs, and arrives at reasonable business decisions.
• Collaborate - Consistently maintains effective teaming relationships with internal parties and, as applicable, external parties.
• Dependable - Can be consistently trusted to execute their job responsibilities on time and within scope, and meets or exceeds targeted business results.
• Upholds Company Values - Consistently role models and supports the execution of the Company's core values.
Qualifications
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At least 1 year of customer service experience (retail specialty a plus).
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Strong communication and listening skills.
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Consistent, reliable attendance and the ability to work varied shifts.
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A desire to learn about cannabis and wellness.
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Professionalism, integrity, and the ability to work well as part of a team.
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Must be 21+, pass required background checks, and meet state cannabis employment rules.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Ability to establish and maintain effective working relationships with all employees.
• Previous experience with POS systems.
• Employees must be able to follow instructions and incorporate constructive criticism from managers.
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
• Ability to work a flexible schedule , including days, nights, weekends, and holidays, based on departmental needs.
Working Conditions / Physical Demands
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.
• Move inventory and materials weighing up to 30 pounds independently.
• Remain in a stationary position, if required, to meet the needs of the business.
• Capable of standing for extended periods and performing physical tasks such as kneeling, stooping, bending, and twisting in confined spaces.
The above statements describe the general nature and level of work performed by individuals assigned to this job. The above is not an exhaustive list of all required responsibilities and duties.
TILT is an Equal Opportunity Employer Committed to DEI . All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fostering diversity and leveraging the value of diversity with equity and inclusion.
For Company information, visit: www.tiltholdings.com