SERVICE WRITER
Position Number:
AU-16004-9
Standard Position Description
Section 1: Identifying Information
Position Title: SERVICE WRITER
Date Prepared: MARCH 24, 2026
Department: Automotive and Fleet Services
Service Line: N/A
Affiliate: SAFS State: VARIOUS
Position Reports to: SHOP FOREMAN
EEO Class: 2  FLSA Status: NON-EXEMPT
Section 2: Position Purpose
A service writer greets customers, schedules appointments, creates work orders, and prepares estimates and invoices. They communicate with customers by answering the phone, calling with updates, taking payments, and road-testing vehicles with customers when needed, while also completing daily tie-outs. The role includes parts administration such as looking up and ordering parts, processing parts returns, and managing monthly parts invoices and statements, including fleet-related tasks in systems such as Auto Integrate, Element/Enterprise, SCFF, and Fleetio. Service writers coordinate with technicians by assisting with diagnostics and distributing work to techs, and they may perform light mechanical work during busy or short-staffed times. They may also respond to road calls or towing needs (including towing with a trailer), keep the parking lot organized, and maintain a Pennsylvania inspection and emissions license.
Section 3: Major Responsibilities
DIRECT DUTIES:
• Greet Customers and Schedule Appts.
• Create work orders.
• Make estimates & Invoices Call customers
• Answer the phone and Take payments
• Road test with customers if needed
• Daily tie outs
• Parts Invoices and Statements monthly
• Auto Integrate/ Element/Enterprise
• SCFF Fleet related task/ Fleetio
• Look up and order parts
• Parts returns
• Working with techs diagnosing
• On occasion light mechanical work if needed busy time/short handed
• Road calls or tow with trailer if needed
• Keep parking lot organized
• Distribute work to techs
• Maintain Pa. Inspection and Emissions License
Section 6: Job Qualifications and Competencies
Job Qualifications .
Education and Experience:
• High School Diploma OR equivalent.
• Continuous learning through certifications, training, or self-directed projects is valued
• Knowledge of Garage Operations and Procedures.
Job Competencies
• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment
Section 7: Physical Demands and Working Conditions
Network Functions
Equipment/Machines:
Physical Demands
• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Fiscal/Office/ HR Personnel Policies and Procedures
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good judgement in all areas of employment duties
• VEHICLE REQUIREMENTS
• Current driver’s license, driver registration and a functional vehicle
• EQUIPMENT OPERATIONS
• Telephone: Cellular - Multi-line, Calculator, Copier, Fax, Computer
• COMPUTER SOFTWARE APPLICATIONS
• Has knowledge of each program
• Knowledge of Office software programs
• Individual must be able to meet physical requirements of the job:
• Sitting at a meeting table or desk –
• Lifting – 50lbs or more Reaching – Lifting – Bending – Standing – Stooping – Twisting - Climbing steps - Driving a vehicle
• Environment(s) is modern, well-lit office facilities in multiple locations
• Multiple levels of stairs with access by elevator
• ACCIDENT, HEALTH HAZARD AND SECURITY KNOWLEDGE
• Bloodborne Pathogens, Right To Know, HIPAA, Security Acts, Fire & Safety
The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and Teamwork.
From time-to-time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been given to you. A well-trained and cross-trained staff is essential in this organization. Your job knowledge in all areas of your field will benefit both you and this organization.
Schedule Flexibility:
Please note that work schedules are subject to change based on business needs. Flexibility in working hours, including evenings, weekends, and location may be required.
The more you know and the more areas you can work in this affiliate will add value to you, as a person, as well as value and continued success of Inperium, Inc. & Family of Services.
I have read and fully understand the responsibilities of the position for which I have been employed.
EMPLOYEE : _____________________________________________________DATE: _______________
SUPERVISOR : ____________________________________________________DATE: _______________
AFFILIATE LEADER: _________________________________________________DATE: _______________
Non-profit Organizations
Other
Full-time