Customer Service Representative
Posting Details
Posting Details
Posting Number S14761P Working Title Customer Service Representative Department VPSA-Dean of Students About the University of Georgia
Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department College/Unit/Department website Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday thru Friday 9:30am-6:30pm
Advertised Salary $35,000.00 Posting Date 02/23/2026 Open until filled Yes Closing Date Proposed Starting Date 03/16/2026 Special Instructions to Applicants
We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the U.S. to apply.
Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Position Information
Classification Title Customer Service Rep I FLSA Non-Exempt FTE 1.00 Minimum Qualifications
High school diploma or equivalent
Preferred Qualifications
Position Summary
Reporting to the Customer Service Manager of Print & Copy Services, the Customer Service Representative duties include, execution of U.S. passport applications, assisting customers with self-serve printing, and oversight of the student staff working in the operation. In doing so, this position communicates directly with UGA faculty, staff, and students, as well as external customers. The Customer Service Representative also assists the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self-service printing area of Print & Copy Services.
Knowledge, Skills, Abilities And/or Competencies
• Customer service experience in a retail setting.
• Ability to operate cash registers, printers, and basic office equipment.
• Excellent oral and written communication skills.
• High-level detail orientation/organizational skills.
• Ability to analyze facts to inform good decision-making.
• Ability to establish and maintain good relationships with customers and co-workers.
Physical Demands
• Stand or sit for a long period of time.
• Lifting and moving of equipment and supplies.
Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties/Responsibilities
Duties/Responsibilities
Serve As U.S. Passport Acceptance Agent By Strictly Following The Policies, Procedures, And Guidelines Of The U.S. Department Of State And Passport Services
• Complete all required training from the U.S. State Department and Passport Services.
• Inspect applications for accuracy and completeness.
• Assess and collect proper fees for both U.S. Department of State and UGA for passport services rendered.
• Maintain passport transmittal records.
• Provide passport photography services.
Percentage of time 60 Duties/Responsibilities
Perform exemplary customer service for Print & Copy Services and UGA Passport Services customers:
• Greet customers at the front counter and assist, as needed in a respectful and pleasant manner.
• Actively observe customers in the self-serve printing area.
• Look for indications (i.e., body language) customers are having trouble and need assistance.
• Answer the UGA Passport Services phone. Provide accurate information and responses to questions.
Percentage of time 15 Duties/Responsibilities
Operate The Cash Register System, Formulate Daily Deposits And Maintain Financial Records For Print & Copy Services And UGA Passport Services
• Complete PCI compliance training annually.
• Follow correct credit card handling procedures.
• Close and count down the register at the close of each business day.
• Reconcile and produce accurate nightly deposit in the presence of another staff member.
• Ensure the closing duties are safely and properly carried out in accordance with the closing procedures.
• Update revenue summary daily with register payments and online payments.
• Update deposit discrepancy report daily.
• Create invoices in Print Shop Pro for customers, providing a university chart string for self-serve printing, and update invoices in Print Shop Pro for customers providing a university chart string when online orders are picked up.
Percentage of time 15 Duties/Responsibilities
Duties
Assist the Customer Service Manager with administrative duties related to the operation of UGA Passport Services and the self-service printing area of Print & Copy Services:
• Assist the Customer Service Manager with the inventory of passport supplies, forms, brochures, and related documents. Evaluate supply inventory once a week notifying the Customer Service Manager of items needed.
• Ensure shop is closed daily and prepared for opening the next day according to established procedures.
• Assist the Customer Service Manager with/and distribute customer feedback tools; compile data.
• Work with the Customer Service Manager on reviewing and providing input on training materials for student staff.
• Assist the Customer Service Manager with the student staff’s operation of all copy/digital equipment.
• Answer process and procedure questions, as needed.
• Report any consistent problems to the Customer Service Manager.
• Serve as a positive role model to the student staff, modeling the qualities we expect from them.
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Amanda Bouknight Recruitment Contact Email amanda.bouknight@uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
• * How did you hear about this vacant position in Student Affairs?
• Current UGA Employee
• Handshake
• HigherEd Jobs
• Indeed.com
• Inside Higher Ed
• Insight Into Diversity
• LinkedIn
• Professional Organization
• UGAJobs (UGA's Job Board)
• Other (please provide)
Applicant Documents
Required Documents
• Resume/CV
• Cover Letter
Optional Documents
Higher Education
Other
Full-time