Purpose & Job Related Requirements REPORTS TO: Transit Information Specialist/Transfer Center Supervisor
FLSA STATUS: Non-Exempt
CLASSIFICATION: Non-Merit - Serves at the discretion of the Department Director
PAY GRADE: 107
SAFETY SENSITIVE: No
Purpose of Job
The purpose of this job is to provide general information and directions to the public.  Duties and responsibilities include, but are not limited to: answering the telephone; distributing schedules; advising transit routes; and performing other duties as assigned.
Job Related Requirements
WORK SCHEDULE: Flexible weekdays, every other weekend
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.
Minimum Training & Experience Required to Perform Essential Job Functions High school diploma or equivalent and two months of customer service and cash handling experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
This is a non-merit position (at-will) and serves at the discretion of the Department Director.
Essential Duties, Responsibilities The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Answers incoming telephone calls; responds to requests for information regarding transit system, routes and schedules.
Unlocks Information Center facility each morning; locks and secures facility at the end of each day; ensures facility is clean and orderly.
Confers with the public relating to passenger comments, commendations, or complaints; strives to resolve any problems encountered; advises supervisor of comments received.
Maintains inventory of transit maps and schedules; monitors inventory level to ensure adequate supply.
Performs other related duties as required.
Knowledge, Skills and Abilities
Knowledge of the principles, practices and procedures of the operations and functions of the Public Transit Department.
Knowledge of policies and procedures as necessary in the completion of daily responsibilities.
Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
Knowledge of and proficient with calculators and two-way radios.
Ability to effectively communicate and interact with management, employees, and members of the general public.
Ability to assemble information and complete standard reports.
Ability to use independent judgment and discretion.
Ability to comprehend, interpret, and apply regulations, procedures, and related information.
Ability to handle required mathematical calculations.
Ability to read and understand maps, schedules, and related materials.
Supplemental Information (ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a calculator, PC, typewriter, and two-way radio. Must be able to use body members to work, move or carry objects or materials. This position requires:  walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions.  Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Physical demand requirements are at levels of those of light work.
DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes receiving assignments and/or directions from supervisors and providing information to the general public.
LANGUAGE ABILITY: Requires the ability to read maps, mathematical, and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare a daily sales report. Requires the ability to speak to people with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand simple principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with maps, calculators, computers, telephones, and two-way radios.
MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using maps, calculators, computers, telephones, and two-way radios. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as maps, calculators, computers, telephones, keyboard and two-way radios. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: May require the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone or two-way radio.