Receptionist
Job Details
Description
Position Summary:
The Receptionist serves as the first point of contact for Viwinco, welcoming visitors and handling all incoming calls with professionalism and courtesy. This position plays a vital role in supporting Viwinco’s goal of becoming a World Class organization by maintaining a positive, organized, and customer-focused front office environment.
Primary Responsibilities
• Greet all visitors, including customers and walk-in applicants; ensure they complete the visitor log.
• Direct visitors to the appropriate department or contact person.
• Display a professional, courteous, and helpful demeanor at all times.
• Help foster a clean, organized, and welcoming front office environment aligned with Viwinco’s World Class standards.
• Answer all incoming calls by the second ring with a courteous and professional tone.
• Screen and direct calls to the appropriate person or department.
• Take and relay accurate messages when needed.
• Sort and distribute all incoming mail and invoices.
• Sort and file PODs (Proof of Delivery) documents accurately.
• Assemble and distribute Viwinco catalogs upon request.
• Set up a welcome sign for visiting guests and tour groups.
• Order product literature from the OB department and manage the literature room inventory.
• Pack and ship literature and sales tools to customers using the Viwinco truck.
• Scan out rolling displays, hand samples, and bucks with hand scanner.
• Provide backup support to the Customer Service team.
• Take memos from customer service department out to production and shipping.
• Manage the shipment of UPS parts in response to homeowner requests.
• Procure office supplies to support company operations.
• Coordinate and arrange lunches for company tours.
• Perform other tasks as deemed necessary by management.
Requirements
• High school diploma or equivalent required.
• Prior receptionist or administrative experience preferred.
• Strong verbal communication and interpersonal skills.
• Professional appearance and customer-service oriented mindset.
• Proficient in Microsoft Office and basic computer applications.
• Ability to manage multiple tasks with accuracy and efficiency.
• Positive attitude and willingness to support various departments as needed
• Bilingual (Spanish) a plus
Wholesale Building Materials
Administrative
Full-time