Standard Farms Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are the secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors.
Responsibilities
• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Play an active role in educating patients and/or customers on products, consumption methods, and safety during patient interactions.
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a positive, communicative, patient, and/or customer-oriented work environment.
• Assist in verifying order deliveries for accuracy.
• Provide necessary support to the management team to ensure retail store operations run smoothly and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Ensure the sales floor is properly stocked, and the store's presence is well-maintained and compliant.
• Follow security measures and safety compliance procedures.
• Complete duties at assigned workstations, as determined by management, during scheduled shifts, including:
• Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru
• Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts.
• Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary.
• Other duties as assigned.
Qualifications
• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
• Must have reliable, responsible, and dependable attendance.
• Must be 21 years or older.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Possess a valid driver’s license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Consistent demonstration of excellent customer service skills.
• Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, and cannabis therapies – previous knowledge preferred.
• Ability to establish and maintain effective working relationships with all employees.
• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
• Previous experience with POS systems.
• Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures.
• Employee must be able to follow instructions as directed and incorporate constructive criticism from managers.
• Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
Working Conditions
• Patient and/or customer-facing environment
• Ability to work outdoors in varying and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent
• Move inventory and materials weighing up to 30 pounds independently
• Remain in a stationary position, if required, to meet the needs of the business