Bilingual Call Center Representative (English/Spanish)

Job Summary

The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.

Responsibilities

•   Answer high-volume inbound calls in English and Spanish

•   Schedule, reschedule, and cancel patient appointments in EMR

•   Provide accurate information regarding services, locations, and providers

•   Verify patient information and insurance details

•   Document all interactions thoroughly in Athena or EMR system

•   Escalate urgent or complex issues as appropriate

•   Maintain productivity and quality standards

•   High school diploma or equivalent required

•   1–2 years of call center or patient services experience

•   Bilingual: fluent in English and Spanish

•   Experience with Athena or other EMR/EHR systems strongly preferred

•   Excellent phone etiquette, data entry, and problem-solving skills

•   Ability to work in a fast-paced, metrics-driven environment

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Job Summary

The Bilingual Call Center Representative supports patients by handling high-volume inbound and outbound calls. This role focuses on appointment coordination, patient support, and accurate documentation using Athena or other EMR systems.

Responsibilities

•   Answer high-volume inbound calls in English and Spanish

•   Schedule, reschedule, and cancel patient appointments in EMR

•   Provide accurate information regarding services, locations, and providers

•   Verify patient information and insurance details

•   Document all interactions thoroughly in Athena or EMR system

•   Escalate urgent or complex issues as appropriate

•   Maintain productivity and quality standards