Cybersecurity-MSP Solutions Manager
Location: Nokomis, FL
Schedule: Full-time, Monday to Friday
Department: Sales & Marketing
Lightspeed Voice/Lightspeed Solutions, a leading provider of AI-powered communication, cybersecurity, and outsourced IT solutions, delivering scalable, flexible, and reliable services to businesses nationwide. As we continue to grow, we are looking for a highly organized Managed Services professional to support our rapidly expanding division and day-to-day Managed Services needs with a high level of ownership, attention to detail, and flexibility.
Responsibilities:
Pre-Sales Support
• Collaborate with the sales team to understand client requirements and propose appropriate IT solutions and services.
• Lead technical discovery sessions to assess current infrastructure, identify pain points, and define desired business outcomes.
• Create and deliver engaging technical presentations, solution demonstrations, and product walkthroughs that clearly communicate value and differentiation.
Solution Design
• Architect tailored managed service solutions that may include cloud hosting, cybersecurity, backup and disaster recovery, VoIP, helpdesk, and network infrastructure.
• Develop detailed Statements of Work (SOWs), project scopes, and proposals, ensuring accuracy and clarity in all technical documentation.
Customer Consultation
• Serve as a trusted technical advisor to prospective and existing clients, providing expert guidance on best practices, architecture, and strategic IT planning.
• Address technical questions and objections throughout the sales cycle, ensuring customer confidence in proposed solutions.
Internal Collaboration
• Partner with sales, marketing, development, and support teams to ensure seamless project handoff and successful implementation of solutions.
• Provide field feedback to enhance service offerings, identify new opportunities, and support continuous improvement initiatives.
Post-Sales Involvement
• Support client onboarding as needed to ensure the accurate implementation of technical components.
• Assist with support requests and issue resolution when necessary.
• Maintain ongoing relationships with key accounts, identifying opportunities for optimization and upselling.
• Deliver quarterly reports (QBR’s) and product updates to clients to reinforce value and foster long-term partnerships.
Product Knowledge & Development
• Stay current on industry trends, emerging technologies, and vendor solutions relevant to managed services.
• Participate in ongoing vendor training, certifications, and professional development to maintain technical credibility and expertise.
• Represent the company with professionalism in all customer and team interactions.
• Contribute ideas and initiatives that support corporate goals and growth objectives.
• Perform other duties and occasional travel as required.
Qualifications & Requirements
• Combination of certifications such as SSCP, CCNA, CISSP, CISM, CISA, OSCP, and/or CompTIA Pen Test.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical audiences.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Working experience with PaX8, NinjaOne, SentinalOne, Ironscales, Blackpoint, Bitwarden, Nordlayer or similar products preferred.
• Self-starter mentality with a results-driven and accountable work ethic.
Why Lightspeed Voice?
Competitive Compensation: Based on experience, plus semi-annual bonuses
Comprehensive Benefits: 100% employer-paid health, dental, and vision insurance, plus life insurance and retirement plans
Flexible Work Options: Hybrid remote work with flexible scheduling for work-life balance
Professional Development: Ongoing training and clear career growth pathways
Generous PTO: Paid vacation, sick leave, and holidays
Retirement Planning: 401(k) with employer matching
Award-Winning Workplace: Named one of Florida Trend’s Best Places to Work in 2025
Telecommunications
Information Technology
Full-time