Chief Operating Officer
Description
GENERAL DESCRIPTION:
The COO provides senior leadership and direction for CHC’s day-to-day operations, corporate compliance, risk management, leadership development, and data-driven decision-making. This role is part of the senior management team and assists in developing and implementing corporate policy. The COO collaborates with the CIO and QI leadership to manage technological objectives and drive continuous improvement across the organization.
Duties And Responsibilities
• Operational Leadership:
• Improve operational systems, processes, and policies to support CHC’s mission
• Corporate Compliance & Risk Management:
• Oversee compliance with federal, state, and local regulations, including HIPAA and HRSA requirements
• Quality Improvement Collaboration:
• Partner with the QI team to develop, implement, and monitor performance improvement plans
• Leadership & Team Development:
• Foster a culture of accountability, collaboration, and continuous learning
• Mentor and coach direct reports to strengthen leadership capabilities
• Develop succession planning strategies and ensure professional growth opportunities for staff with CHRO
• Data-Driven Decision Making:
• Utilize analytics and performance metrics to guide operational and strategic decisions
• Ensure timely collection, validation, and interpretation of data for reporting and compliance
• Collaborate with QI and IT teams to leverage dashboards and predictive analytics for improved outcomes
• Cross-Department Collaboration:
• Work with all departments to increase efficiency and coordination
• Strategic Planning:
• Play a significant role in long-term planning initiatives focused on operational excellence and quality outcomes
• Technology Collaboration:
• With the CIO, identify technology products that increase operational efficiency
• Contract Authority:
• Authorized to execute, renew, modify, and terminate contracts related to operations within CHC’s approved scope
• Emergency Management Role:
• The COO or designee has authority to activate the Incident Command System (ICS) during emergencies and may serve as Incident Commander until relieved
Reporting Relationships
Responsible to:
• Directly supervised by Chief Executive Officer (CEO)
Workers Supervised
• Director of Operations (Family Medicine and Pediatrics)
• Director of Clinical Support Services (Family Medicine and Pediatrics)
• Director of Early Childhood Services
• Director of Corporate Compliance
Interrelationships
• Works in cooperation with staff and corporate partners
This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
REQUIREMENTS:
All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: respect, honesty, integrity, openness, transparency, diversity, inclusion, stewardship, and innovation.
In Addition, This Position Requires
• Education:
• Master’s degree in healthcare administration, business, or a related field is required
• Work Experience:
• Minimum of 7 years in healthcare operations leadership; experience with Federally Qualified Health Centers (FQHC) is strongly preferred
• Licensure and Certification:
• None required
• Skills:
• Leadership:?Demonstrated ability to mentor and develop department leaders, foster a culture of accountability and collaboration, and drive professional growth
• Operational Expertise:?Proven track record in overseeing day-to-day operations, implementing and monitoring operational systems, and improving efficiency and service delivery
• Strategic Execution:?Experience translating organizational strategy into actionable operational plans and leading initiatives for growth, sustainability, and innovation in healthcare delivery
• Compliance & Risk Management:?Strong knowledge of HIPAA, regulatory standards, and corporate compliance requirements, with experience overseeing risk management programs
• Technology & Process Improvement:?Ability to partner with IT leadership to optimize technology platforms and drive continuous improvement in workflows and data-driven decision-making
• Financial Management:?Skilled in collaborating with finance teams to manage budgets, optimize resource allocation, and monitor key performance indicators (KPIs)
• Physical Abilities:
× Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, and copier
× Required to talk and hear
× Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Work Environment:
This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. At times, there may be exposure to patient/customer elements.
Medical Practices
Management and Manufacturing
Full-time