Care Experience Manager
Requisition ID 2025-209324
Branch Location Reading, PA-PDN
Physical Location : Postal Code 19606
Overview
About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.
As a Care Experience Manager (CEM) , you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day.
Why You’ll Love This Role • On-call – phone-based support only, and you’ll be paid for your time
• No hands-on clinical work required – focus on coordination and communication
• Be part of a purpose-driven team that’s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community
What You’ll Do • Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation — phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
What We’re Looking For • Bachelor’s degree or equivalent work experience
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)
Bonus Points If You • Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles
Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions.
If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!
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