Lead Safety Guard
Position Summary
Under the supervision of the Clinical Director, manages, coordinates and directs the safety guards within the BHCC. The safety guards within the BHCC provide persons, families, or vulnerable populations with support needed to cope with chronic, acute, or terminal illnesses, physical or developmental disabilities. The role of this position is to ensure the safety of all clients, staff and visitors to the BHCC.. In addition to the standard job responsibilities and performance standards of a Safety Guard, the Lead Safety Guard will be responsible for:
Supervision, Support And Training
• Supervises a staff of safety guards administratively and plans work of assigned staff
• Attends monthly BHCC Leadership meeting and communicate changes to team.
• Assists with training staff and provide ongoing coaching and feedback to existing staff on job tasks and documentation.
• Reports to the Clinical Director on any ongoing workflow or personnel issues
• Be accessible for day-to-day questions from team.
• Anticipates problems and responds proactively; troubleshoot concerns and is solution focused.
• Recommends and implements corrective action plans when programs or staff fail to meet deliverables.
Professional Development
• Participates in internal and external educational programs and professional meetings as available for continuing professional education
Ensures High Quality Services
• Works in collaboration with program leadership to ensure safety needs are being met within Crisis Walk In and the Crisis Stabilization Unit
• Participates on BHCC leadership Team to:
• review and modify policies and procedures and assist in development of policies and procedures which promote smooth and effective implementation of project outcomes.
Ensures Adherence To Program Guidelines/Requirements/Expectations
• Demonstrates a diverse knowledge of rules, regulations that govern the agency. Stays current on updates/changes in regulations and requirements of DBHDD and other overseers of services.
• Ensures ongoing adherence to all agency policies, Understand/implement and ensure all compliance with state, county and federal rules and regulations
Customer Service
• Represents the agency and program in an informed and courteous manner with all external contacts and community linkages
• Maintains professional behavior when completing tasks and interacting with others as a team member
• Communicates effectively and collaboratively with others to obtain information
• Promotes customer satisfaction and assists with resolving grievances, complaints and inquiries
• Works with BHCC staff in a team approach
Other Duties As Assigned.
NOTE: The information presented, while not an exact or exhaustive listing, describes the work, performance standards, and qualifications typically required of positions or employees in this job. A specific position description or employee performance plan may differ if it is consistent with the core Responsibilities, Standards and Qualifications of that job.
Minimum Qualifications
Previous security experience
Preferred Qualifications
Previous supervisory experience
Previous CPI training experience
Physical Demands : While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
Mental Health Care
Other, Information Technology, and Management
Full-time