Assistant General Manager – Duff’s Famous Wings (Sarasota, FL) Lead, Inspire, and Grow with a Legendary Brand! Duff’s Famous Wings, a staple in the Buffalo-style wing scene for over 50 years, is expanding in Sarasota—and we’re looking for an energetic, knowledgeable Assistant General Manager to lead our hospitality team! This is more than just a job—it’s an opportunity to be part of a dynamic, fast-growing restaurant group known for excellence, legendary service, and award-winning wings. If you’re a people-first leader who thrives in a fast-paced, high-volume environment and takes pride in delivering exceptional guest experiences, this role is for you. Deliver Legendary Hospitality – Set the tone for a welcoming, high-energy atmosphere where guests feel valued and want to return. Lead & Develop a Winning Team – Recruit, train, and mentor a top-tier staff that consistently delivers warm, attentive service. Drive a Memorable Guest Experience – Maintain service excellence by observing floor operations, resolving issues quickly, and engaging with guests. Support Team & Scheduling – Create schedules that support high performance and team morale, while maintaining labor goals. Uphold High Standards – Ensure cleanliness, safety, and compliance with health codes and brand policies in all guest-facing areas. Coordinate with BOH – Partner with the Kitchen Manager to ensure smooth communication and food quality from the kitchen to the table. Assistant General Manager – Key Duties Operational Leadership - Oversee daily operations across front and back of house to ensure smooth service flow. - Support the General Manager in executing operational standards and company policies. - Open and close the restaurant; ensure readiness for service and proper end-of-day procedures. - Maintain consistent floor presence during peak hours to manage guest flow and service execution. Team Management & Development - Recruit, train, and mentor team members to maintain high performance and morale. - Lead by example—promote teamwork, professionalism, and a positive work culture. - Conduct shift meetings, performance evaluations, and ongoing coaching for FOH and BOH staff. - Assist in scheduling to meet labor targets while ensuring adequate staffing during high-volume events. Guest Experience - Deliver an exceptional guest experience by ensuring hospitality standards are met and exceeded. - Interact with guests to build relationships and resolve concerns quickly and professionally. - Oversee service quality, speed, and consistency, particularly during sporting events and promotions. Financial & Administrative Responsibilities - Assist the GM in monitoring financial performance including sales, labor, and cost of goods. - Track and analyze daily, weekly, and monthly sales reports to identify trends and opportunities. - Support inventory management, ordering, and vendor relations to maintain cost control. - Ensure accurate cash handling, deposits, and adherence to financial procedures. Compliance & Safety - Maintain compliance with all health, safety, and alcohol regulations. - Ensure ServSafe, sanitation, and workplace safety standards are upheld. - Conduct routine facility inspections to ensure cleanliness, maintenance, and equipment functionality. Marketing & Events - Support the planning and execution of marketing promotions, game-day events, and community partnerships. - Collaborate with the GM and marketing team to drive guest traffic and brand awareness. - Evaluate event performance and guest feedback for continuous improvement. Leadership Support - Act as GM-on-duty when the General Manager is offsite. - Provide consistent communication between departments to ensure alignment on goals. - Contribute ideas to improve operations, employee engagement, and overall profitability.Who You Are: Experienced Leader – 1+ years in an Assistant General Manager or supervisory role in a high-volume, full-service restaurant. Hospitality-Driven – You create a friendly, engaging environment for both guests and staff. Detail-Oriented Organizer – You manage floor plans, guest flow, and service execution with ease. Excellent Communicator – Clear, positive, and professional with guests and team members alike. Team Builder – Skilled in training, motivating, and managing FOH and BOH teams to achieve top performance. Calm Under Pressure – You thrive in busy environments and can think on your feet. Skilled in both Toast POS and Resy reservation systems Why Join Duff’s Famous Wings? Be Part of an Iconic Brand – Duff’s is a Buffalo staple with a cult following and rich tradition. Opportunities for Growth – We’re expanding, and leadership roles will grow with us. Competitive Pay + Bonuses – We reward performance and leadership. Ready to Lead the Front Lines of Hospitality? If you're passionate about great service, team leadership, and working in a fun, high-energy environment, we want to hear from you. Apply now and let’s make great things happen together. Job Type: Salary Pay: From $58,000 - $62,000 Expected hours: 45 per week Job Type: Full-time Pay: $58,000.00 - $62,000.00 per year Benefits: Employee discount Flexible schedule Paid time off Work Location: In person
Salary: $58,000 - $62,000 a year
Employment Type: ["Full-time"]
Qualifications
[]