Service Department Supervisor
Service Department Supervisor
Kutztown, PA
Do you excel at troubleshooting equipment, streamlining service operations, and guiding a team while actively involved in the technical side?
Why You'll Love Working with Us
• Growth focus: Access opportunities for development in a company that invests in people, not just credentials.
• Mission-driven: Help multi-generation farms succeed with cutting-edge automation and precision dairy technology.
• Team-centered: Work in a supportive environment that celebrates wins, values respect, and treats everyone equally.
• Unified: Experience a workplace where collaboration is the norm and every voice is heard.
• Faith-based culture: Join a company guided by biblical values, where integrity shapes how we serve customers and one another.
AMS Galaxy USA designs, installs, and services robotic dairy equipment, including automated milking, feeding, bedding, lighting, cleaning, and herd monitoring systems. As a faith-based, family business, we are committed to integrity, teamwork, and helping multi-generation farms succeed through cutting-edge automation. We believe in treating every teammate with respect and providing opportunities for growth in an environment that feels more like family than a corporation.
What You'll Do as a Service Department Supervisor:
• Lead & support service technicians through coaching, training, and performance feedback.
• Take on a hybrid role by supervising the service department while performing basic technician service tasks.
• Estimate labor, parts, tools, and costs to plan service jobs effectively.
• Schedule & prioritize preventative maintenance, repairs, and on-call coverage.
• Collaborate with the Operations Manager to allocate manpower, track backlog, and optimize resources.
• Manage spare parts inventory and improve scheduling processes for efficiency.
• Monitor KPIs, service goals, and scorecard metrics to drive team performance and effectiveness.
• Use Excel and reporting tools to plan schedules, track availability, and measure results.
• Oversee case flow by reviewing new cases, ensuring accurate documentation, and closing within 24 hours.
• Work full-time 45-50 hours per week, starting at 7:30 a.m., with limited regional travel and occasional overnight trips.
Our Ideal Service Department Supervisor:
• Experienced: 5+ years as a service technician or in the service industry with a customer-first approach and 3+ years in leadership; skilled in mechanical, hydraulic, pneumatic, and industrial electrical systems with automated machinery experience strongly preferred. PLC/HMI programming and a degree in mechatronics are a plus.
• Leader: Hands-on leader who motivates and develops team members, fosters a customer-oriented culture, and prioritizes safety through adherence to written protocols.
• Analytical & Detail-oriented: Uses data and metrics to track performance while ensuring accuracy and thoroughness in scheduling, documentation, and reporting.
• Relationship-driven: Builds trust with teammates and customers through clear communication, respect, and integrity.
• Tech-savvy: Proficient in MS Office with the ability to learn Oracle and NetSuite systems.
• Active: Able to lift up to 50 lbs., bend, kneel, and stand for extended periods.
What We Offer Our Service Department Supervisor:
• $85-$90k/year, DOE
• Health, dental, & vision insurance
• Simple IRA with up to 3% company match
• 13 days PTO
• 9 paid holidays
• Company-provided cell phone & laptop
• Product line training and manufacturer certifications
• Grilling Fridays, monthly lunches, and quarterly team outings
• A hybrid role combining leadership and technician responsibilities
• A company committed to helping multi-generation farms succeed through automation and innovative solutions
• A faith-based, family business that values integrity, respect, and teamwork in every decision
To Apply
We'd love to hear from you if you have service and leadership experience and are excited to take on a hybrid role that combines technician work with department supervision. Please submit your resume in PDF or Word format for consideration through this job posting.
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Farming and Agriculture, Construction, Mining Machinery Manufacturing
Management
Full-time