HVAC Operations Manager
Benefits:
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
Position Summary
PRAXIS S-10 is seeking a qualified HVAC Operations Manager to assist in mentoring, guiding, and supporting independent contractors in achieving operational excellence. This role blends hands-on operational leadership with strategic mentoring — ensuring contractors run efficient, profitable businesses while building strong teams and sustainable systems. The HVAC Operations Manager will play a pivotal role in helping members improve processes, control expenses, strengthen safety compliance, and drive performance across all aspects of their business.
Responsibilities
• Create and foster a “care” culture throughout the organization.
• Oversee expenses, including labor costs, inventory, and fleet management.
• Manage facilities, vehicle inspections, maintenance, and repairs to safeguard company assets.
• Ensure best practices in inventory management, including proper consumption, safeguarding of materials, and overall control of company assets.
• Coordinate with other departments and branches to meet job objectives effectively and efficiently.
• Oversee OSHA safety compliance, employee training, and corrective action when needed.
• Conduct incident investigations and implement solutions to prevent recurrence.
• Evaluate work schedules to balance customer needs, technician workload, and growth potential.
• Maintain compliance with licensing, codes, and permits.
• Recruit, hire, and manage service staff, including performance management, training, and discipline.
• Coach and develop staff through feedback, ongoing technical training, and communication skill-building.
• Conduct weekly meetings and assign work to maximize productivity.
• Review service tickets to ensure adherence to procedural standards.
• Perform job site surveys, evaluations, and technician ride-alongs.
• Support dispatch to ensure accurate technician assignment, arrival, and completion times.
• Review customer satisfaction daily and resolve issues the same day.
• Participate in company-sponsored training classes.
• Perform other duties as assigned.
Position Requirements
• High School Diploma or GED required; Associate Degree preferred.
• EPA certification required where applicable; NATE certification preferred.
• Minimum five years of verifiable managerial, technical, or sales experience in residential service operations (preferred but not required).
• Knowledge of HVAC industry service requirements for residential and light commercial.
• Proven track record of meeting and exceeding objectives.
• Strong analytical, organizational, and follow-through skills.
• Knowledge of local codes and permitting requirements.
• Ability to lead effectively through recruitment, training, and motivation.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Computer proficiency with Microsoft Office, Excel, PowerPoint, and Outlook.
• Valid driver’s license and insurable by company carrier.
Physical Requirements
• Occasionally lift up to 50 pounds; maneuver heavier items with assistance.
• Ability to work in outdoor conditions with extreme temperature variations.
• Comfortable climbing ladders, navigating tight spaces (attics, crawlspaces), and standing or bending for extended periods.
• Ability to work under stressful conditions, including customer confrontations.
• Normal visual acuity for close, distance, and peripheral vision.
• Willingness to work outside normal schedule if required.
Position-Specific Standards
• Maintain a courteous demeanor with customers and associates at all times.
• Present a professional image by wearing company-approved apparel.
• Uphold all standards of performance and ethics.
• Follow all safety policies and procedures.
• Maintain confidentiality on all private, sensitive, and proprietary business matters.
E-Learning Providers
Management and Manufacturing
Full-time