HVAC Service Manager - Sarasota
Position Summary
PRAXIS S-10 is seeking a qualified Service Manager to lead, mentor, and develop service teams while ensuring operational excellence. This role combines hands-on management with strategic mentoring — making sure technicians deliver world-class service, grow their skills, and contribute to profitable, efficient business operations. The Service Manager will oversee daily service operations, foster a culture of accountability and care, and ensure members achieve success across customer satisfaction, revenue growth, and team development.
'Responsibilities
• Lead, coach, and mentor service technicians to achieve peak performance.
• Oversee daily service operations, scheduling, and dispatch to maximize efficiency.
• Monitor labor costs, inventory use, and service profitability.
• Ensure compliance with licensing, permits, codes, and OSHA safety standards.
• Conduct training programs to improve technical expertise, sales performance, and communication skills.
• Perform ride-alongs, job evaluations, and service ticket reviews to ensure procedural excellence.
• Resolve customer issues promptly, maintaining the highest level of satisfaction.
• Drive key performance metrics, including revenue growth, service conversion rates, and repeat business.
• Conduct weekly team meetings and set clear expectations.
• Support recruiting, onboarding, and development of service staff.
• Collaborate with other leaders to align service operations with overall company strategy.
• Participate in company-sponsored training classes and ongoing professional development.
• Perform other duties as assigned.
Position Requirements
• High School Diploma or GED required; Associate or technical degree preferred.
• EPA certification required where applicable; NATE certification preferred.
• Minimum three years of verifiable managerial or supervisory experience in residential HVAC service.
• Strong understanding of HVAC systems and industry service requirements.
• Proven track record of meeting or exceeding performance objectives.
• Excellent leadership, coaching, and interpersonal skills.
• Strong organizational skills with attention to detail and follow-through.
• Computer proficiency with Microsoft Office and dispatch/service software.
• Valid driver’s license and insurable by company carrier.
Physical Requirements
• Ability to lift up to 50 pounds occasionally; maneuver heavier items with assistance.
• Comfort working in extreme weather conditions and tight spaces such as attics and crawlspaces.
• Ability to climb ladders and work at heights.
• Willingness to work outside normal schedule if required.
• Ability to remain calm under pressure, including customer confrontations.
Position-Specific Standards
• Maintain a courteous and professional demeanor with customers and associates.
• Uphold the highest standards of performance, safety, and ethics.
• Maintain confidentiality of all private, sensitive, and proprietary business matters.
• Represent PRAXIS S-10 with professionalism, discipline, and passion for member success.
**EEOC Compliance Employer**
**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**
E-Learning Providers
Management and Manufacturing
Full-time