Customer Service Representative – Part-time | burton+BURTON | Customer Service Representative | Part-Time | On-Site | Department: Customer Service | Location: near Athens, GA Join the Team at burton+BURTON We are the world’s largest balloon, giftware & home decor wholesaler, founded in 1982. Join our collaborative Customer Service team and play a key role in caring for our customers. About the Role This position’s primary responsibilities include interacting with customers in response to inquiries about products and service, works directly with Imports and Purchasing departments to address and resolve product issues, researches and analyzes product issues to present a viable solution with management approval, and runs error reports for sales and warehouse personnel. Essential Responsibilities · Interacts with customers to provide information in response to inquiries about products and service. · Works with customers to resolve issues including, but not limited to: o Damaged or defective product, shorted, over shipped or wrong product shipped o Tracking UPS/FedEx/truckline shipments o Issuing FedEx Package Return Program labels, call tags and self-addressed envelopes o Mislabeled boxes o Missed shipper deliveries o Freight cost issues o Issuing credits o International customer issues. · Assigns daily, weekly, and monthly errors to sales and warehouse personnel. · Corrects customer address changes from carriers. · Works with Imports and Purchasing departments to address and resolve product issues. · Runs customer service reports as needed. · Answer sales calls and enter sales orders as needed. Qualifications · Associates’ degree required; Bachelor’s degree preferred. · At least 2 years of experience in a customer service role. · Excellent troubleshooting, communication, and multitasking abilities. · A calm, service-focused attitude with strong attention to detail. Learn more about us Visit our website and virtual showroom at www.burtonandburton.com . Apply now Send your resume and cover letter to cblackwell@burtonandburton.com . We thoughtfully review every application. Interview invitations are sent within one week to selected candidates. Job Type: Part-time Expected hours: 20 – 24 per week Education: Associate (Required) Experience: customer service: 2 years (Required) Ability to Commute: Bogart, GA 30622 (Required) Work Location: In person
Salary: $40.8K - $53.7K a year
Employment Type: Part-time
Qualifications
[ "Associate (Required)", "Customer service: 2 years (Required)" ]