Employment Services Supervisor
Salary
$52,020.80 - $96,532.80 Annually
Location
Lynchburg, VA
Job Type
Full-time
Job Number
03297
Department
Human Services
Opening Date
08/12/2025
Closing Date
8/13/2025 11:59 PM Eastern
• Description
• Benefits
• Questions
Description The City of Lynchburg is an Equal Opportunity Employer
Lynchburg Human Services is seeking applicants for an Employment Services Supervisor. The successful candidate will perform difficult professional and administrative work in providing leadership to a unit of Child Care Family Services Specialists, Employment Services Case Managers, and Aides engaged in service delivery and assistance to clients.
Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.
Supervises the implementation of state and local standards applicable to the Child Care subsidy program and the Employment Services/VIEW program;
Plans, assigns, and supervises the work of staff members, reviews case records and documents to ensure compliance with program policy
Establishes the performance standards for the unit, monitors and evaluates the work of staff and programs;
Counsels and advises workers to promote best practices, personally participates in the more challenging cases;
Provides for the continued in-service training of staff;
Networks within the community and maintains continuing liaison with local employment service providers, vocational training and rehabilitation resources, social service agencies, child care providers, and early childhood education entities;
Manages the VIEW and Child Care budgets to ensure acceptable use of funding and proper documentation of expenditures
Obtains adequate funding for continued operation of Child care subsidy and VIEW and certifies financial documentation to the Virginia Department of Social Services;
Coordinates the work of the unit and collaborates with other units in the department to accomplish the goals of the department;
Participates in the planning and development of departmental programs, policies and procedures and enforces same;
Gathers program data and evaluates outcomes, prepares reports and documentation;
Performs casework duties on an emergency basis;
Participates in City and/or agency decision-making teams;
Participates in the City's emergency plan including management of emergency shelters;
Attends work regularly.
ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:
Keeps abreast of and develops local resources;
Attends meetings of local and state organizations as representative of the department in explaining programs, services and regulations;
Coordinates and participates in community educational and outreach programs;
Responds to citizen inquiries concerning departmental and unit services or the lack of services;
Responds to hostile and/or aggressive clients;
Other duties to provide direct or indirect service to the citizens may be assigned.
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
SUPERVISORY RESPONSIBILITIES
Provides leadership and direction to the Unit; Carries out supervisory responsibilities in accordance with the organization's leadership principles, vision and values, policies and applicable laws; Interviews, hires, and trains employees; plans, assigns, and directs the work of the unit; appraises performance, rewards and disciplines employees as well as addresses complaints and resolves problems. Encourages staff development and personal growth.
Minimum Education and Experience Required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Bachelor's degree from four-year college or university with major work in vocational counseling, social work, sociology or related field; experience in professional counseling or interviewing; supervisory experience; experience in the use of personal computers and the ability to use various types of computer software and hardware.
Additional Requirements Possession of valid Virginia driver’s license and acceptable driving record according to City criteria.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.  May also be required to complete higher levels of NIMS training as determined appropriate for the position.
The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
• Employees in full-time positions are eligible for the following benefits: • Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);
the City’s contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
• Life insurance at no cost to the employee
• Optional benefits such as 457 deferred compensation,  Roth IRA, flexible spending accounts, etc.
• Eligibility for parental leave and tuition assistance
• Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position
Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures
01
This position requires you to work with people from all walks of life. Please describe your experience working with people with diverse backgrounds.
02
Describe your experiences handling conflict or difficult situations.
03
Describe your experience overseeing the work of others.
04
This position requires a valid driver's license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.
• Yes
• No
• I do not currently possess a Virginia Driver's License
05
If you answered in the above question that you currently possess a Virginia Driver's License, please provide your License Number.
06
(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.
• Agree to provide record within 2 weeks of application date
• Do not agree (I understand I will no longer be considered for this position if I disagree.)
• Not applicable (I have not had an Out-of-State Driver's License during the past 3 years.
Required Question
Employer City of Lynchburg
Address 900 Church Street
Lynchburg, Virginia, 24504
Phone (434) 455-4200
Website https://www.lynchburgva.gov/human-resources
Description The City of Lynchburg is an Equal Opportunity Employer
Lynchburg Human Services is seeking applicants for an Employment Services Supervisor. The successful candidate will perform difficult professional and administrative work in providing leadership to a unit of Child Care Family Services Specialists, Employment Services Case Managers, and Aides engaged in service delivery and assistance to clients.
Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.
Supervises the implementation of state and local standards applicable to the Child Care subsidy program and the Employment Services/VIEW program;
Plans, assigns, and supervises the work of staff members, reviews case records and documents to ensure compliance with program policy
Establishes the performance standards for the unit, monitors and evaluates the work of staff and programs;
Counsels and advises workers to promote best practices, personally participates in the more challenging cases;
Provides for the continued in-service training of staff;
Networks within the community and maintains continuing liaison with local employment service providers, vocational training and rehabilitation resources, social service agencies, child care providers, and early childhood education entities;
Manages the VIEW and Child Care budgets to ensure acceptable use of funding and proper documentation of expenditures
Obtains adequate funding for continued operation of Child care subsidy and VIEW and certifies financial documentation to the Virginia Department of Social Services;
Coordinates the work of the unit and collaborates with other units in the department to accomplish the goals of the department;
Participates in the planning and development of departmental programs, policies and procedures and enforces same;
Gathers program data and evaluates outcomes, prepares reports and documentation;
Performs casework duties on an emergency basis;
Participates in City and/or agency decision-making teams;
Participates in the City's emergency plan including management of emergency shelters;
Attends work regularly.
ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:
Keeps abreast of and develops local resources;
Attends meetings of local and state organizations as representative of the department in explaining programs, services and regulations;
Coordinates and participates in community educational and outreach programs;
Responds to citizen inquiries concerning departmental and unit services or the lack of services;
Responds to hostile and/or aggressive clients;
Other duties to provide direct or indirect service to the citizens may be assigned.
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
SUPERVISORY RESPONSIBILITIES
Provides leadership and direction to the Unit; Carries out supervisory responsibilities in accordance with the organization's leadership principles, vision and values, policies and applicable laws; Interviews, hires, and trains employees; plans, assigns, and directs the work of the unit; appraises performance, rewards and disciplines employees as well as addresses complaints and resolves problems. Encourages staff development and personal growth.
Minimum Education and Experience Required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
Bachelor's degree from four-year college or university with major work in vocational counseling, social work, sociology or related field; experience in professional counseling or interviewing; supervisory experience; experience in the use of personal computers and the ability to use various types of computer software and hardware.
Additional Requirements Possession of valid Virginia driver’s license and acceptable driving record according to City criteria.
Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment.  May also be required to complete higher levels of NIMS training as determined appropriate for the position.