FAC Front Desk Worker
Sweet Briar College is a women’s liberal arts institution, located in Central Virginia approximately 12 miles north of Lynchburg and 60 miles south of Charlottesville. Founded in 1901, the Colleges curriculum encompasses a comprehensive baccalaureate program in the arts, sciences, and humanities, as well as graduate programs in education. It is one of two women’s colleges in the United States offering an ABET-accredited engineering degree. As an Equal Opportunity Employer, Sweet Briar College is committed to enhancing our community and encourages applications from qualified individuals with varied backgrounds, experiences, and ideas who would increase the diversity of the College.
Job Title: FAC Front Desk Attendant
Classification: Non-Exempt -Part-time Student Position
Reports To: Athletic Department Senior Woman Administrator
Job Summary/Objective
The Fitness and Athletics Center (FAC) Front Desk Attendant plays a vital role in supporting the day-to-day operations of Sweet Briar College’s fitness and recreation facility. This student-facing position requires excellent customer service skills, attention to detail, and a commitment to promoting a safe, clean, and welcoming environment for students, faculty, staff, and guests. As the first point of contact at the FAC, the Front Desk Attendant is responsible for access control, membership management, light facility maintenance, and communication with visitors.
Position Type/Expected Work Hours
• Scheduled shifts throughout the week between the times of 6:30 AM - 9:00 PM, will not exceed 20 hours per week.
Supervisory Responsibilities
• None
Essential Responsibilities
• Shift Coverage: Report on time to all scheduled and substitute shifts, maintaining professional behavior and attire throughout.
• Customer Service & Communication: Greet all patrons with a friendly, service-oriented attitude. Respond to phone calls, emails, and in-person inquiries regarding facility policies, hours, and services.
• Facility Access Control: Ensure all patrons scan or sign in upon entry. Verify active membership status and provide orientation for new users. Enforce Sweet Briar College’s fitness center policies and procedures.
• Membership Management: Assist with new member registration: verify identification, collect payments, complete paperwork, and enter data into the RhinoFIT software system. Update attendance logs and monitor membership records.
• Daily Maintenance Duties: Clean and sanitize fitness equipment regularly. Wash, dry, and fold towels to maintain appropriate stock levels in the Cardio/Weight Room.
• Security & Safety Monitoring: Observe facility cameras and report any concerning activity. Lock and unlock designated areas of the FAC according to daily open/close procedures. Respond to incidents and complete incident reports when necessary.
Required Qualifications
• Current CPR, First Aid, and AED certification (or willingness to obtain with guidance from the College).
• Strong interpersonal and communication skills.
• Dependable, punctual, and responsible work ethic.
• Comfort with using or learning facility management software (e.g., RhinoFIT)
• Ability to maintain confidentiality and exercise good judgment when handling sensitive issues.
Preferred Qualifications
• Previous Student Building Supervisor experience
• Previous customer service, recreation, or gym experience is a plus.
• Familiarity with Sweet Briar College’s campus and student life resources.
• Previous experience in a fitness or athletic gym
Work Environment: Indoors, front-desk work. Walking around the buildings and operating doors, laundry.
Physical Demands: Must be able to sit, bend, lift (25 lbs.) and stand; be able to operate a computer and a phone.
Travel: None
Deadline for Submission: Immediate until filled.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Higher Education
Administrative
Part-time