Purpose & Job Related Requirements REPORTS TO: Senior Billing Coordinator
FLSA STATUS: Non-Exempt
CLASSIFICATION: Personnel System - Requires satisfactory completion of a six month probationary period.
PAY GRADE: 111
SAFETY SENSITIVE: No
Purpose of Job
The purpose of this job is to perform administrative/clerical functions associated with auditing and authorizing the issuance of bills for all active water business accounts. Duties and responsibilities include, but are not limited to, preparing, reviewing, and auditing consumption reports; identifying accounts requiring meter verification and issuing work order requests; correcting and rerunning reports; processing monthly bills and delinquency reminders; assessing penalties on delinquent accounts; maintaining records; and performing additional tasks as assigned.
Job Related Requirements
WORK SCHEDULE: Monday - Friday 8:00am - 5:00pm; with the occasional opportunity for overtime.
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
Minimum Training & Experience Required to Perform Essential Job Functions High school diploma or equivalent with one year of computerized water billing, auditing, or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.
Essential Duties, Responsibilities The following duties are representative of the essential functions of this position. They are not intended to be all-inclusive. Additional duties may be assigned as needed.
• Pre-Billing Review
Prepares the "Exceptional Listing" (high/low consumption report) prior to each billing cycle to ensure data accuracy.
• Consumption Audit
Audits Exceptional Listing for unusually high or low water consumption. Initiates verification of meter readings as needed and notifies customers once usage has been confirmed.
• Work Order Management
Creates and processes work orders for meter reading verifications and meter adjustments.
• Meter Adjustment Processing
Reviews completed work orders for replaced meters or registers and prepares adjustment request forms to ensure accurate billing.
• Data Correction and Entry
Updates and reruns the Exceptional Listing after work orders are completed; enters corrected consumption data into the billing system.
• Billing File Transfer
Transfers billing files electronically to the third-party vendor each billing cycle for statement printing and mailing.
• Reporting • Runs the monthly "No Bill" report after each cycle.
• Generates the postal code and address cleanse report to maintain accurate billing addresses
• Contacts customer by phone or email to verify information
• Update information in CIS systems
Runs various other reports as needed, including :
• Zero Consumption Reports to identify inactive or potentially faulty meters.
• Penalty Exception Reports to review waived or pending late fees.
• Meter Read Exception Reports to flag estimated or unread meters.
• Final Bill Audit Reports to verify accuracy of final account charges.
• Revenue Comparison Reports to track billing trends across billing cycles
• Special Billing Responsibilities • Calculates monthly industrial surcharges based on data from the Water Reclamation Facility.
• Bills monthly septic tank charges based on Water Reclamation Facility reports.
• Processes billing charges for final accounts.
• Bills industrial cost recovery and fire service accounts monthly.
• Penalty Assessment and Delinquency Notices
Assesses penalties on past due accounts and runs reminder notices for delinquent customers.
• Record Keeping • Maintains monthly records of meter reader errors.
• Keeps a daily log of billing activities and transactions.
• Customer Support • Assists Customer Service Representatives with processing final account billings as needed.
• Responds to customer emails, providing accurate and timely information or directing inquires to appropriate personnel.
• Answers phone calls, provides general information, directs calls, and returns messages.
• Responds to routine requests from staff, officials, and the public.
• Additional Duties
Performs other related duties as assigned to support departmental operations.
Supplemental Information (ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED  TO PERFORM ESSENTIAL JOB FUNCTIONS
PHYSICAL REQUIREMENTS: Must be physically able to operate a variety of machinery and equipment including a computer, printer, mailing machine, calculator, copier, burster, two-way radio, and telephone.  This position requires:  walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions.  Must be able to exert up to 10 pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.
DATA CONCEPTION: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving/receiving assignments and/or directions to/from co-workers, assistants or supervisors.
LANGUAGE ABILITY: Requires ability to read a variety of informational documentation, directions, instructions, methods and procedures. Requires the ability to prepare letters, reports, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to individuals with poise, voice control, and confidence.
INTELLIGENCE: Requires the ability to learn and understand relatively complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.
VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative, technical or professional languages including terminology related to public utilities, bookkeeping, and radio dispatching.
NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages; compute discount/interest; perform calculations involving variables, formulas, square roots, and polynomials.
FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with a variety of machinery and equipment including a computer, printer, calculator, copier, burster, mailing machine, two-way radio, and telephone.
MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using office equipment.  Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.
MANUAL DEXTERITY: Requires the ability to handle a variety of items such as automated office equipment, office/billing supplies, and computer supplies. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination.
COLOR DISCRIMINATION: May require the ability to differentiate between colors and shades of color.
INTERPERSONAL TEMPERAMENT : Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
PHYSICAL COMMUNICATION: Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone and two-way radio.
ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or leah.jagatic@accgov.com .